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2016 Moon Festival: A Time for Good Luck and Good Fortune

Digital Money Transfer Service, Xoom, Keeps Families Connected during Mid-Autumn Festival

Summer is officially over but that doesn’t mean an end to all the great festivals we have enjoyed over the last few months. The Mid-Autumn Festival or Moon Festival, as it’s commonly known, is a widely celebrated occasion for ethnic Chinese people, marking the end of the autumn harvest on the 15th day of the eighth lunar month (this year it falls on September 15th). This global celebration has special significance in China, Hong Kong, Macau and Taiwan where people get a day off of work during the holiday.

Today, the festival has become just as much about giving thanks for the harvest as it is about reconnecting and gathering with family and friends. Since the festival coincides with the harvest moon, when it’s at its brightest and roundest, family reunions and praying for good fortune are traditional pillars of the festival.

Not only is it customary to eat delicious Chinese pastries called mooncakes, but making and lighting lanterns and watching dancing dragon parade performances is also common. Most importantly, while in the company of close family and friends, many take advantage of making gestures to grant good fortune to themselves and their families. People gift family members with red envelopes or “lucky money” in hopes that it will bring luck and reunification.

With changes in technology, these red envelopes have taken on different digital forms for family and friends who don’t live nearby. In fact, the Chinese Moon Festival has become the second most popular time for Chinese immigrants to send money back to their families in China (next to Lunar New Year) to fulfill familial piety. Overall, China is the #2 country to receive remittances from the United States, and many digitally-connected immigrants are taking advantage of new tools to send money to loved ones quicker and safer than traditional brick and mortar methods.

Xoom, a leading digital money transfer provider and PayPal service, is enabling Chinese immigrants to send money to family during the Moon Festival to give them peace of mind that their well wishes for good luck and reunification are received. Xoom makes it easier and more secure for families in the United States to send money back home to loved ones with just a few clicks or swipes on a desktop computer or on a mobile phone. For many Chinese immigrants, using a service like Xoom allows them to send money to family and friends via a direct bank deposit. For loved ones receiving the money, this service cuts out the hassle of waiting in a long line outside a cash pick-up location and eliminates the risk of carrying large sums of cash in public. *

Sarah Wong, a business analyst and Xoom customer in San Jose, California, spoke to us about the benefits of using the service for her and her family. “After I got my first job in the U.S., I started to send money home to the Guangdong province every month.  I use Xoom services because the money arrives instantly** and my mom always gets a text message.  Xoom gives us a lot peace of mind and convenience.  I recommend Xoom to my friends in the U.S. who want to send money to China.  This Moon Festival will be the first time I won’t be with my parents.  I will buy some mooncakes and send lucky money home.”

“During this Moon Festival, Chinese customers don’t have to wait in long lines to send money home.  They can send money through Xoom in just a slide on their mobile phone, allowing them more time to enjoy with friends and family,” said Helen Li, Xoom Territory Manager for China.

Visit and discover for yourself how Xoom’s fast, secure and easy-to-use digital money transfer service is the best way to stay connected with loved ones during the Mid-Autumn festival, ensuring a lucky and prosperous year to come.

*For current FX rates, visit

**Instant speed of service for transactions submitted 7 a.m. – 10 p.m. Beijing Standard Time and is subject to processing and China’s SAFE systems’ availability, good funds availability and approval by verification systems.


Mabuhay! A warm welcome to Xoom’s new brand ambassador, Mikey Bustos!

We’re very excited to announce our new partnership with social media sensation, Mikey Bustos! You might know Mikey from his appearance on Canadian Idol, or perhaps have seen some of his hilarious Youtube videos that won him recognition as a Top Youtube Personality (Philippines) at the Influence Asia Awards last year. We know Mikey has built a strong following with the Filipino community using his humor and think he’s a perfect fit to be our new brand ambassador for the launch of our new comedy campaign, Xoom LOL –  Life On Line!

As a part of his one-year partnership with Xoom, we’re starting the fun in typical Mikey fashion – with the first of several parody videos on the benefits of digital remittances with Xoom – check it out! You might recognize this quintessential 90’s karaoke tune from the Philippines!

Additionally, starting Monday, August 15, we’ll be airing a new television commercial on TFC and GMA that will feature Mikey using his humor to depict the obstacles of sending money through traditional brick-and-mortar stores versus the ease of using Xoom. Here’s a behind-the-scenes video from the commercial shoot!

We know that Filipino immigrants and Overseas Filipino Workers are often the lifelines of support for their families in the Philippines. As such a critical piece in the daylives of our users, Xoom wants to empower our customers and make sure they’re aware of the convenience of our platform. We know humor is a powerful way of connecting with the Filipino community and believe through Mikey’s personality and his social media platform, we can further engage with our Filipino customers.

You can can check out the latest campaign content on our dedicated Facebook page, Xoom LOL, which will host videos, Facebook Live streams, photos and clips from Mikey’s shenanigans with Xoom.


Xoom Expands Reach in South America with the Launch of Money Transfer Service to Guyana!

By Andrea Salcedo, Xoom Territory Manager for the Caribbean and South America

We’re excited to announce today that Xoom has expanded our service to the South American country of Guyana. With this expansion, we hope to remove the hassle and worry of sending money back home to loved ones in Guyana.

Within seconds, you can login to or the Xoom mobile app to send a direct bank deposit or cash pick-up transfer. Our service is easy to use and eliminates the need to wait in long lines or drive to a store to process your transaction. Soon we will also launch a mobile reload feature to recharge your loved ones’ mobile devices. It’s the perfect way for family members to stay connected.

We’ve partnered with trusted bank partners and cash pick up networks, including First Global, Laparkan, and the Guyana Post office, so you can send money throughout Guyana, from Georgetown to Lindon. All pick up locations are open from Monday to Saturday.

Xoom employs proven technology to protect and secure your personal information. Xoom is a simple and affordable way to send money as compared to traditional brick-and-mortar money transfer locations. We offer a money-back guarantee so you can have the peace of mind that if your transfer isn’t received, you will receive a refund. We offer 24/7 customer support at +1(415) 395-4225.

We are committed to making the movement and management of money better, easier and more affordable for people across the world and we’re thrilled to now begin offering our service to the Guyanese community.

Stay tuned for more updates!


Xoom Wins 2016 Tech & Innovation Award from San Francisco Business Times

Today the San Francisco Business Times announced that Xoom, a PayPal service, is a recipient of the 2016 Tech & Innovation Award. This annual award celebrates Bay Area companies that are reimagining how business is done and most importantly, transforming every area of technology through innovation.

Over the last 15 years, we at Xoom have been focused on building a leading digital money transfer services company that has shaken up antiquated systems of sending remittances. We’ve pioneered innovative ways to make sending money to loved ones around the world faster, more secure, and more convenient.

We’ve helped customers in the U.S. send money, pay bills, and reload prepaid mobile phones for family and friends in over 50 countries. Earlier this year, we announced our expansion in Africa and Europe, as well as plans to launch our service to Cuba later this year. We will continue to work hard on our goal of making the movement and management of money easier for people all over the world.

We’re proud of the work accomplished thus far and congratulate our fellow award recipients who are also tackling real-world problems through high-tech solutions!


Sending money to Nepal just got easier!

By Nasar Agboatwala, Xoom Territory Manager for South Asia

Remittances are a lifeline for people in many countries and can bring tangible benefits to a country’s economic growth.  As per the World Bank, Nepal received an average of $500 million per month last year from migrants across the world. According to the International Labour Organisation, close to 520,000 labour permits were issued to Nepalese planning to work abroad.

We’re happy to announce that Xoom, a leading digital money transfer provider, can now help Nepalese immigrants in the U.S. by making easier to instantly send money or recharge mobile devices for their friends and family in Nepal using a U.S. bank account, debit card or credit card.

Within seconds, the Xoom mobile app can be used to transfer money to a bank account, send a cash pick-up request, or recharge their loved one’s mobile device in Nepal without waiting in long lines, driving to stores or paying high fees. It’s the perfect way for family members to stay connected.

Xoom is partnering with Everest Bank Ltd., Nepal to offer instant bank deposits and cash pick-up. Consumers can also make bank deposits for all other Nepal banks including Nabil Bank, Himalayan Bank and Nepal SBI Bank. In addition to money transfers, people in the U.S. can also use Xoom’s website or mobile app to instantly send airtime credit to prepaid mobile phones from Ncell, Nepal Telecom and UTL.

Through the partnership with Everest Bank and other major Nepal banks, Xoom customers can transfer up to $1,000 for a flat fee of $4.99. For transactions beyond $1,000, the fee will be waived when paying with a U.S. bank account. For mobile recharge, it only costs 99 cents per transaction for a range of recharge amounts from 500 Nepal Rupee (NPR) to 2,000 NPR.

Customers can send money and recharge mobile phones with confidence due to Xoom’s SMS tracking alerts, 24/7 customer support and money back guarantee. The moment money is sent to a bank account or airtime is credited to a prepaid mobile phone account, a free confirmation text message is sent to the recipient. Xoom also auto-saves the transaction information, including the bank account or mobile number, payment method and amount sent, enabling repeat transactions to be completed with just two clicks. For more information, go to


Xoom Expands its Money Transfer and Mobile Reload Services to Haiti

By Andrea Salcedo, Xoom Territory Manager for the Caribbean and South America

Sending money to your family and friends back home is important, but sometimes it can be a hassle—waiting in the line, taking money out of the ATM or driving to the store. And then you’re faced with worry about when (or worse—if) your money will actually reach your loved ones.

But not anymore. U.S. customers sending money to Haiti now have less to worry about. Xoom, a PayPal service, has partnered with C.A.M to provide cash pick-up and bank deposit. Forget about going to a store; you can securely send money to your family members or friends either online or through Xoom’s mobile app. Your money arrives quickly, and you can track transfers through text or email. And, for your peace of mind, we have a money back guarantee if the funds are not received. We also offer affordable rates – starting at a tiered fee of $3.99 for sending amounts below $50.

We aren’t stopping there. Xoom will soon be launching mobile top-up services to Haiti. This service will allow you to instantly send airtime credit online from the U.S. to prepaid mobile phones in Haiti, so your family members can avoid the hassle of walking to the store just to stay connected. It only costs 99 cents to reload any prepaid phone with Digicel and Natcom.

The World Bank states that Haiti receives $1.2B in remittances from the U.S. each year. In fact, personal remittances received in Haiti account for 23 percent of the country’s GDP – one of the highest in the world! Now, Xoom’s services, money back guarantee and 24/7 customer support will give you and your loved ones more choice, flexibility, convenience and security with when sending money abroad. Xoom is eliminating hassles and making sure your money reaches family and friends as quickly and easily as possible.

So, go ahead and bask in the sun this spring, and decide how you’ll enjoy the extra time and money saved on remittances. We’ve got your back!



Xoom kounye a ap ofri sèvis transfè lajan ak fason pou rechaje telefòn w an Ayiti.
Andrea Salcedo, Manajè Xoom pou Karaib ak Sid Amerik la

Voye lajan pou fanmi ak zanmi w an Ayiti trè enpòtan, min kèk fwa sa bay tèt chaje – pèdi tan nan liy, al nan ATM oubyen kondwi al nan boutik. Mete sou sa, enkietid w genyen sou posibilite pou lajan w voye a pa rive jwenn mounn lan.

Sa fini. Voje lajan an Ayiti vinn pi fasil kounye a. Xoom, yon konpayi transfè lajan a travè PayPal, mete tèt kole ak C.A.M pèmèt mounn  w voye lajan an pou li a al chèche li oubyen depoze li dirèk nan bank li pou li. zafè al nan ti boutik la fini, w ka voye lajan an tout sekirite bay fanmi ak zanmi w sou entènèt oubyen nan aplikasyon Xoom lan. Lajan w ap rive plop plop epi w ka wè tout detay sou tranzaksyon an a travè teks oubyen email. Rete tèt frèt. Nou garanti w lajan w ap rive san problèm.  Nan ka kontrè, nap remèt w kòb w. Frè transfè nou byen ba. si wap voye pou pi piti ke $50 dola, wap peye sèlman $3.99

Nou pap rete la. Xoom Pral ovri trè byento sèvis Top- Up pou selilè an Ayiti. Sèvis sa a ap pèmèt w rechaje telefòn mounn ayiti an prese prese, konsa fammi w pap bezwen al pèdi tan nan ti boutik jis pou peye sèvis telefòn li. li koute sèlman 99 santim pou rechaje yon telefòn Digicel oubyen Natcom.

Daprè bank mondial, diaspora a voye plis pase 1 milya dola an Ayiti chak lane.  an fèt, lajan diaspora a voye a reprezante 23% nan tout lajan peyi a depanse. Yon gro chif nan nivo mondial. Kounye a ak sèvis Xoom nan, ki gen sèvis kliantèl 24 sou 24 ak garanti lajan w, fanmi w gen plis chwa, bon jan garanti ke lajan w ap rive an byen. Ak Xoom, pa gen grate tèt, lajan w rive plop plop.

Donk, Pran plezi w nan bon jan tanperati a epi panse kijan w pral fè ekonomi lajan ak tan w. Nap travay pou w.


Xoom Expands Digital Money Transfer Services to 11 Countries

By John Kunze, Vice President of Xoom
April 28, 2016

I’m excited to share today that Xoom, a leading digital money transfer provider acquired by PayPal last year, has expanded to 11 countries, with two more coming soon. This means that Xoom’s services will be available in a total of 53 countries. The 13 new receive countries will include Cyprus, Estonia, Finland, Ghana, Haiti, Kenya, Nepal, Nigeria, Lithuania, Luxembourg, Malta, Slovakia and Slovenia.

With this expansion, Xoom users will be able to send money from the U.S. to M-Pesa™ accounts in Kenya, in addition to services like cash pick-up and mobile reload in Haiti and Nepal, and bank deposits in Cyprus, Estonia, Finland, Ghana, Nepal, Nigeria, Lithuania, Luxembourg, Malta, Slovakia and Slovenia. We are working with some of the world’s leading financial services and mobile wallets including Barclays in Europe, C.A.M. and UniTransfer in Haiti, Bank of Everest in Nepal, and M-Pesa in Kenya to make our services available in these countries.

This geographic expansion speaks to the appetite people across the world have for better remittance options. Remittances are a significant contributor to the economic development of many countries. In markets such as Nepal, remittances represent as much as 25 percent of the country’s GDP. When Xoom enters a new market, we have a history of using technology to help bring remittances costs down, improve customer service and increase the speed and convenience of money transfers. In fact, the World Bank recently published numbers that people sending money from the U.S. to India, Mexico and the Philippines – have saved $1.2 billion annually in remittances costs between 2008 and 2015. We believe that more consumer choice, and digital and mobile technologies have helped to make these savings possible.

Together, PayPal and Xoom are helping to expand and improve financial participation and financial health for billions of people worldwide. We’re providing seamless, secure options for loved ones to send friends and family money for things like utility bills, education and healthcare costs and more. We continue to be committed to making the management and movement of money better, easier and more affordable for people across the world.


Xoom Expands Digital Remittances Offering in Asia

Remittances play an important part in developing a country’s economic systems, individual households, and businesses. According to the World Bank, global remittances are expected to reach $586 billion in 2016, up from $440 billion in 2015.

This is a huge opportunity to continue to democratize the management and movement of money, and we are making every effort to support development in various markets. Our recent expansions in Singapore, Pakistan and the Philippines are a testament to use the power of technology to help expand and improve financial participation and financial health for billions of people worldwide.

Our new Mobile Recharge capabilities in Singapore augments Xoom’s traditional bank-to-bank transfer service with a very convenient, secure and inexpensive way for customers to provide additional support to their loved ones. It enables customers to instantly send airtime credit (recharge) online from the U.S. to prepaid mobile phones from three of the largest providers in Singapore – M1, SingTel and StarHub. Xoom customers can recharge their families’ phones in seconds for only 99 cents per reload.

In Pakistan, consumers can now send money to National Bank of Pakistan (NBP) accounts from the U.S. quickly, securely, and affordably. Deposits to NBP accounts will arrive the same day when sent Monday through Friday by 4:30 p.m. PKT. Transactions sent outside of that timeframe will arrive the next business day. The addition of NBP expands Xoom’s service in Pakistan to 25 banks, including major banks such as Habib Bank Limited (HBL), Muslim Commercial Bank (MCB), United Bank Limited (UBL), and Bank Alfalah.

Finally, with the introduction of Bill Pay to the Philippines, more than 1.8 million Filipinos based in the United States can now instantly pay the Smart and PLDT postpaid mobile phone bills of their loved ones in the Philippines online through our pioneering partnership between PayMaya Philippines (formerly Smart e-Money,Inc.). We also recently launched instant deposit service to all RCBC accounts in the Philippines, which means customers are assured that their loved ones will receive their money without waiting or having to worry about cut-off times.

We are redefining the vision of remittances, and Asia and Southeast Asia are very important markets for us. As part of the PayPal family, these expansions are just one of the many steps we will be taking in making the movement of money faster, easier, more secure and less expensive.