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Xoom Launches New Multicultural Advertising Campaign

Julian King, CMO at Xoom

At Xoom, our customers are at the center of everything we do. That’s why we’re thrilled to be launching our first global advertising campaign called, All Stars 1.0, since joining the PayPal family last Fall. The multicultural advertising campaign reflects the way Xoom helps our customers – primarily U.S. immigrants – send money back home to the people they love most.

All Stars 1.0 was customized across 10 markets – the Philippines, Haiti, Guyana, Mexico, Brazil, Jamaica, United Kingdom, China, Vietnam and South Asia —in 10 languages to create a total of 20 spots. The message is the same across all of the countries and regions: send money from anywhere with your mobile phone in just seconds. However, the talent and the language were tailored to each market.

You can see what I mean by viewing the first ad series, Workplace, launching this week.

The campaign was created based on significant customer research and global insights. Some of the key findings that influenced the ad include:

  • Sending Money at Work. Many of Xoom’s customers primarily access the Internet through their mobile phones and are often sending money while they are on their lunch break or between tasks at work. In many instances, these occupations such as medicine, hospitality and construction don’t allow them to sit at a computer all day, or leave work to spend hours waiting in line. To reflect these customer insights, we showed people in all of these occupations in the Workplace ads, and how conveniently they can transfer money in seconds at the swipe of a button.
  • Peace of Mind. One of the biggest pain points for Xoom’s primary users—immigrants in the United States sending to their families back home—is that they want peace of mind that their money will reach their families and friends securely and quickly. The ads highlight Xoom’s text alerts feature, which sends consumers and SMS when the money has arrived. Additionally, customer service is available by phone 24 hours a day to guide users step-by-step.
  • Transfers On-the-Go. Our customers say that in the U.S. they live very busy lives.  Sending money while on-the-go and using waiting periods, such as time spent on the bus, to send money helps them save time to do other important things throughout the day. Our Timestamp series, the second set of ads in this campaign scheduled to launch later this year, highlights instances like these. While shopping at the grocery store, waiting at the drive thru, or going to the dry cleaner are other typical scenarios that all people can identify with and can be used to send money.

These ads are just the beginning of a mission to start a larger conversation about the future of money. The campaign attempts to shift perceptions of remittances as time consuming and inconvenient while emphasizing the value that digital remittances can bring to people’s daily lives.



It’s been a wild ride this hot summer soccer season!

Fans could have used a seatbelt this hot summer soccer season, because it’s been a wild ride in both Chile for the Copa America and in Canada for the Women’s World Cup.

While the top men’s teams in South America were making headlines in Chile, the best women’s teams representing countries all over the world were doing the same thing in Canada. The highlights are probably seared into your mind.

  • Lionel Messi distributing the ball like a magician on Argentina’s march to the Copa America final against Chile.
  • The heartbreak of Laura Bassett whose own goal in stoppage play allowed Japan to eliminate England, 2-1, in the World Cup semifinals.
  • Host Chile playing like a champion, reaching the Copa America final and attempting to win the tournament for the first time.
  • Japan trying to repeat its 2011 World Cup victory in the final against the United States and the U.S. just as strongly opposing.
  • Hope Solo playing brilliantly in goal for the United States, reaching the World Cup final.

All along the way, all over the world, people took notice, proven by attendance records, huge television audiences and record ratings. It’s been a wild ride, to be sure, and also a magical one. But while it’s nearly over, it’s still one for the books.

And don’t forget that the smarter way to send money to Canada, the United Kingdom, Argentina and Chile is


History will Clearly be Made in the Final in Santiago

Something’s got to give when Argentina takes on host Chile in Saturday’s final of the 44th Copa America. Both teams have something in common, two unsettling streaks they are trying to end – Argentina has not won the Copa America since 1993 while Chile has never won it.

So history will clearly be made in the final in Santiago.

Argentina, ranked No. 3 in the world by FIFA, seems to have all the momentum right now after its 6-1 semifinal thrashing of Paraguay, the 2011 finalist. Angel Di Maria scored twice and superstar Lionel Messi helped out on five of the six goals.

But Chile, ranked 19th in the world, cannot be discounted, and looked impressive in its 2-1 victory over Peru in the other semifinal. Chile relies on Arturo Vidal and Eduardo Vargas, who have combined to account for seven of the 13 goals Chile has scored in the tournament. Still, it has to rankle Chile that it is one of only three South American countries (Venezuela, Ecuador) that has not won the Copa America since it began in 1916.

Messi, as usual, counters for Argentina. His three assists so far ties him with Chile’s Jorge Valdivia for the most in the tournament.

And there’s something else to remember, too. The smarter way to send money to Argentina, Chile is


Only Four Countries Left in the 44th Copa America

Argentina and Paraguay. Peru and Chile. Only four countries are still standing in the 44th Copa America with the clock ticking for the tension-packed semifinal round.

Host Chile pushed it way into Monday’s semifinal showdown against Peru in Santiago de Chile as a result of its 1-0 quarterfinal upset of Uruguay – the first time Chile has defeated Uruguay in the Copa America since 1983. Peru earned its matchup against host country Chile with a bruising 3-1 quarterfinal victory over Bolivia.

Peru now has a chance to atone for a 4-2 loss to Chile in a 2014 World Cup qualifier.

Paraguay stunned Brazil on penalty kick shootout (4-3) after the game ended in a 1-1 tie. Derlis Gonzalez scored the game-winner on his penalty kick. It was the second consecutive time that Paraguay has ousted Brazil on penalties in the quarterfinals of the tournament.

Argentina made it to Concepcion and Tuesday’s semifinal against Paraguay, also on penalty kicks (5-4), following a scoreless tie against Colombia.

There is no extra time at the Copa America. The games go straight to penalties if the score is tied after 90 minutes.

And don’t forget that the smarter way to send money to Argentina, Chile, Peru, Brazil, Colombia, Uruguay and Bolivia is


The Copa America is Hitting its Stride this Week

The Copa America is hitting its stride this week, when the quarterfinal knockout round separates the teams that are going on from those who will be packing their luggage and heading home. Since the Group Stage was completed, the top teams have clearly made themselves known with host Chile creating the most noise.

Chile, which plays defending Copa America champion Uruguay in the first quarterfinal game Wednesday at Santiago de Chile, was the heavyweight in Group A. Chile scored 10 goals in three games – six more than any other team in the tournament. Even though Chile has never won the Copa America and Uruguay is a 15-time winner, Chile’s attacking style may be the difference.

BoliviaPeru meet in Temuco on Thursday with the winner of that showdown advancing to play the winner of the ChileUruguay match in one of the semifinals. In Group A, Bolivia posted two victories, against Peru and Ecuador, and also tied with Mexico.  Peru had one victory and a tie in Group C.

Colombia, one of the pre-tournament favorites, managed to edge into the semifinals against Argentina in Vina del Mar on Friday despite finishing third in Group C, scoring only one goal and drawing 0-0 with Peru in its last game. But Colombia still moved on when Brazil, the class of Group C, defeated Venezuela, 2-1.

Colombian star James has not scored a goal, but he remains confident. “Friday is a great match to try and make things better,” James said.

As for Brazil, Robinho and Roberto Firmino have been outstanding while Paraguay may be vulnerable after nondescript results in Group B – ties with Uruguay and Argentina and a victory over Jamaica. The Brazil-Paraguay match is Saturday night in Concepcion.

And don’t forget that the smarter way to send money to Chile, Uruguay , Bolivia, Peru, Argentina, Colombia and Brazil is


Call it a Summer Soccer Festival

What is it about this time of year for football fans? Everywhere you look, there’s a lot of football going on – and in far-flung locations, too.

Call it a Summer Soccer Festival, and it stars not only the Copa America that’s taking place in Chile, but also the Women’s World Cup, which is being contested at the same time in Canada.

The women are more than up to the task of sharing the spotlight with their male counterparts. The knockout rounds are fast-approaching in locations all over Canada and the top teams are asserting themselves, just as many expected.

Germany and Norway look like the powerhouses in Group B, Japan seems poised to rule Group C, the same for Brazil in Group E. The most competitive may be Group F, where Colombia, England, France and even Mexico are trying to assert themselves and move on.

While we’re at it, remember that is the smarter way to send money to such Women’s World Cup participant countries as Canada, China, the Netherlands, Germany, Ecuador, the U.S., Australia, Brazil, Costa Rica, Spain, ColombiaEnglandFrance and Mexico.

Meanwhile, follow all the action of the 44th Copa America, where Chile and Bolivia are among the points leaders – and they’re together in the same group.

For football fans, there is much at stake, whether it’s happening in Canada with the Women’s World Cup, or in Chile at the Copa America.


Powerhouses Brazil and Colombia Lean on their Young Superstars

Two of football’s youngest, brightest superstars are on a collision course with destiny in the Copa America, where Neymar of Brazil and James Rodriguez of Colombia go up against each other at Estadio Monumental David Arellano in Santiago de Chile.

Consider this Group C showdown a rematch of the memorable 2014 World Cup quarterfinal, where Brazil edged Colombia, 2-1. It was a memorable afternoon. James scored Colombia’s only goal and Neymar was forced to leave after fracturing his vertebra while taking a hard foul.

Powerhouses Brazil and Colombia are certain to be leaning on their top players. Neymar, 23, scored four goals in group play in the last World Cup, two against Croatia and two against Cameroon.  Captain of the Brazilian team, Neymar plays for FC Barcelona of the Spanish League.

James, who turns 24 in July, scored six goals for Colombia at the World Cup and was the top goal-scorer in the tournament, winning the Golden Boot. He also stars for Real Madrid in the Spanish League.

Brazil’s Oscar injured his thigh during practice with Chelsea of the Premier League, but he has been replaced by 31-year-old veteran striker Robinho. After missing the World Cup because of a knee injury, Radamel Falcao is healthy once again for Colombia and is likely to team up with James to head the offensive attack.

Remember that Brazil has won four of the last six Copa America titles.

And don’t forget that the smarter way to send money to friends and family back home in Colombia and Brazil is


Jamaica Takes on Paraguay

Chances are it will be a rude welcome for Jamaica at the Copa America, where the invited team has landed in a rough and tumble Group B that also includes Argentina, Uruguay and Paraguay.

When Jamaica takes on Paraguay at Estadio Regional Calvo y Bascunan in Antofagasta, all eyes will be focused on Jamaican star Darren Mattocks, who will be heavily counted upon if Jamaica is going to advance out of the group stage. The 24-year-old Mattocks, a skilled and inventive dynamo who plays professionally for the MLS Vancouver Whitecaps, must show the way for Jamaica. Still, Jamaica is likely to be overlooked because of the talented teams surrounding it.

The 44th Copa America features 12 teams, 10 of them from CONMEBOL and two other invited teams from CONCACAF – Mexico and now Jamaica. Mexico is a perennial invitee, but Jamaica has taken the second spot that used to belong to the United States and most recently Costa Rica.

Paraguay, going up against Jamaica, is a two-time Copa America champion and was runner-up in 2011. It may be that the best hope to advance for Paraguay, just like for Jamaica, is to be one of the two third-place teams that advance from group play. That issue may be settled when they collide.

While you’re following along, remember that the smarter way to send money to Jamaica is