Skip to content
7
Mar

Xoom Launches New Multicultural Advertising Campaign

Julian King, CMO at Xoom

At Xoom, our customers are at the center of everything we do. That’s why we’re thrilled to be launching our first global advertising campaign called, All Stars 1.0, since joining the PayPal family last Fall. The multicultural advertising campaign reflects the way Xoom helps our customers – primarily U.S. immigrants – send money back home to the people they love most.

All Stars 1.0 was customized across 10 markets – the Philippines, Haiti, Guyana, Mexico, Brazil, Jamaica, United Kingdom, China, Vietnam and South Asia —in 10 languages to create a total of 20 spots. The message is the same across all of the countries and regions: send money from anywhere with your mobile phone in just seconds. However, the talent and the language were tailored to each market.

You can see what I mean by viewing the first ad series, Workplace, launching this week.

The campaign was created based on significant customer research and global insights. Some of the key findings that influenced the ad include:

  • Sending Money at Work. Many of Xoom’s customers primarily access the Internet through their mobile phones and are often sending money while they are on their lunch break or between tasks at work. In many instances, these occupations such as medicine, hospitality and construction don’t allow them to sit at a computer all day, or leave work to spend hours waiting in line. To reflect these customer insights, we showed people in all of these occupations in the Workplace ads, and how conveniently they can transfer money in seconds at the swipe of a button.
  • Peace of Mind. One of the biggest pain points for Xoom’s primary users—immigrants in the United States sending to their families back home—is that they want peace of mind that their money will reach their families and friends securely and quickly. The ads highlight Xoom’s text alerts feature, which sends consumers and SMS when the money has arrived. Additionally, customer service is available by phone 24 hours a day to guide users step-by-step.
  • Transfers On-the-Go. Our customers say that in the U.S. they live very busy lives.  Sending money while on-the-go and using waiting periods, such as time spent on the bus, to send money helps them save time to do other important things throughout the day. Our Timestamp series, the second set of ads in this campaign scheduled to launch later this year, highlights instances like these. While shopping at the grocery store, waiting at the drive thru, or going to the dry cleaner are other typical scenarios that all people can identify with and can be used to send money.

These ads are just the beginning of a mission to start a larger conversation about the future of money. The campaign attempts to shift perceptions of remittances as time consuming and inconvenient while emphasizing the value that digital remittances can bring to people’s daily lives.

 

12
Nov

PayPal Completes Acquisition of Xoom

PayPal to Enter International Remittances Market with Leading Technology Platform

SAN JOSE, Calif. & SAN FRANCISCO – PayPal, Inc. (NASDAQ:PYPL) and Xoom Corporation (NASDAQ:XOOM) today announced that PayPal has completed its previously announced acquisition of Xoom. In accordance with the terms of the acquisition agreement announced on July 1, 2015, PayPal acquired all of the outstanding shares of Xoom for $25 per share in cash.

Xoom will operate as a separate service within PayPal under the continued leadership of John Kunze, who has joined PayPal’s executive staff and will report to PayPal CEO Dan Schulman.

Xoom is a secure, fast and affordable way to send money to, and pay bills for, family and friends around the world, using a mobile phone, tablet or computer. With Xoom, PayPal has access to 1.5 million active U.S. customers that sent approximately $7.1 billion in the 12 months ending on September 30, 2015 to people in 40 countries such as Mexico, India, the Philippines, China and Brazil. Beyond its global reach, Xoom has a loyal, mobile-savvy customer base, with 97 percent of its payment volume coming from repeat users and 60 percent of its active users on mobile.

PayPal and Xoom are well-positioned to democratize the management and movement of money. By combining PayPal’s global scale with Xoom’s capabilities, the companies plan to create simpler, more secure and faster ways for more people to send and access their money. Through this acquisition, Xoom will help accelerate PayPal’s entrance into the international remittances market, while PayPal will help expand Xoom’s services to more people in more places around the globe.

PayPal also announced that there will be no changes to its full year 2015 guidance issued on October 28, 2015 based on the acquisition. As previously announced, for full year 2016, PayPal expects the acquisition to be slightly dilutive to its non-GAAP earnings per share.

About PayPal
At PayPal (Nasdaq: PYPL), we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payments revolution, last year we processed 4 billion payments, of which 1 billion were made on mobile devices. PayPal gives people better ways to connect to their money and to each other, helping them safely access and move their money and offering a choice of how they would like to pay or be paid. With our 173 million active customer accounts, we have created an open and secure payments ecosystem that people and businesses choose to securely transact with each other online, in stores and on mobile devices. PayPal is a truly global payments platform that is available to people in 203 markets, allowing customers to get paid in more than 100 currencies, withdraw funds to their bank accounts in 57 currencies and hold balances in their PayPal accounts in 26 currencies. For more information on PayPal, visit about.paypal-corp.com. For PYPL financial information visit investor.paypal-corp.com.

About Xoom
Xoom is a leading digital money transfer provider that enables consumers to send money, pay bills and send prepaid mobile phone reloads for family and friends around the world in a secure, fast and cost-effective way, using their mobile phone, tablet or computer. During the 12 months ended September 30, 2015, Xoom’s 1.5 million active customers sent approximately $7.1 billion with Xoom. The company is headquartered in San Francisco and can be found online at Xoom.com.

Contacts
PayPal, Inc.
Investors:
Tracey Ford,
Senior Director, Investor Relations
tford@paypal.com
or
Media:
Martha Cass, 416-860-6213
Director, Corporate Communications
mcass@paypal.com

14
Sep

Xoom Launches Money Transfer Service to Singapore

Xoom Customers Can Conveniently, Safely and Economically Send Money to Loved Ones in Singapore

SAN FRANCISCO–(BUSINESS WIRE)– Xoom Corporation (NASDAQ:XOOM), a leading digital money transfer provider, announced today the launch of its money transfer service to Singapore. Xoom customers can now send money online to bank accounts in Singapore via their U.S. bank accounts, credit cards or debit cards. Money can be sent to 10 local banks in Singapore, including DBS, POSB, UOB, OCBC and Standard Chartered Bank, and deposited into the recipient’s account.

“We are so excited to offer our money transfer services to customers with family and friends in Singapore,” said Iain Allison, Vice President of Business Development at Xoom. “We look forward to delivering convenient, safe, and economic service to the Singapore market. Our friends from Singapore will experience the most caring and responsive customer service anywhere 24/7/365, with live customer service representatives ready to take their calls any time of day or night. Plus, our service is absolutely risk-free – your money arrives or Xoom offers a money-back guarantee.”

When paying with a bank account, Xoom customers can send up to US$2,999 to Singapore for just US$4.99. Money can be sent via computers, tablets, or mobile phones. Customers can download Xoom’s app for Android and iOS mobile devices for free and, with Xoom’s convenient StatusTrack feature, senders and recipients both receive SMS text messages with real-time updates on the status of the transfer. The Xoom mobile app also offers Apple’s ground-breaking Touch ID technology, which enables customers to use their fingerprint data to sign in to the Xoom application on the iPhone 5s, 6 and 6 Plus.

Visit Xoom.com/singapore for more information.

About Xoom
Xoom is a leading digital money transfer provider that enables consumers to send money, pay bills, and send prepaid mobile phone reloads for family and friends around the world in a secure, fast, and cost-effective way, using their mobile phone, tablet, or computer. During the 12 months ended June 30, 2015, Xoom’s more than 1.4 million active customers sent approximately $6.9 billion via the Xoom platform. The company is headquartered in San Francisco and can be found online at Xoom.com.

4
Aug

Xoom Debuts Website in Vietnamese

Now Vietnamese Customers Can Send Money with Ease and Confidence

SAN FRANCISCO, CA, August 4, 2015 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, today announces the launch of its Vietnamese-language sites for sending money to Vietnam.  Xoom is offering Vietnamese language on its desktop and mobile sites. In order to provide a comprehensive in-language money transfer experience, Xoom’s future emails and SMS communications will be available in Vietnamese language as well.

“Our customers have always been able to trust Xoom to send money to Vietnam, but with our Vietnamese-language site, our customers now have even greater peace of mind,” said Pia Guter, Xoom’s Director of Marketing for Vietnam.  “Many of our customers are first generation Vietnamese and providing them with a complete in-language experience makes our service more meaningful and personal.”

With Xoom, senders can choose to have the money sent via door-to-door delivery, cash pick up and bank deposits.  Delivery is made on the same day in city areas and within two days to most provinces.  Instant cash pick up is available at more than 400 locations, and fast bank deposits are available to Vietcombank, Sacombank, Vietinbank, DongA and many other banks.  Payout in U.S. Dollar or Vietnamese Dong is also available. Senders pay only $2.99 to send up to $2,999 when they pay with their bank account.

About Xoom
Xoom is a leading digital money transfer provider that enables consumers to send money, pay bills and send prepaid mobile phone reloads for family and friends around the world in a secure, fast and cost-effective way, using their mobile phone, tablet or computer. During the 12 months ended June 30, 2015, Xoom’s more than 1.4 million active customers sent approximately $6.9 billion with Xoom. The company is headquartered in San Francisco and can be found online at Xoom.com.

4
Aug

Xoom ra mắt trang mạng tiếng Việt

Giờ đây khách hàng Việt Nam có thể tự tin gửi tiền một cách dễ dàng

SAN FRANCISCO, CA, 4 Tháng 8, 2015 – Tập đoàn Xoom (NASDAQ: XOOM), một nhà cung cấp dịch vụ chuyển tiền kỹ thuật số hàng đầu, hôm nay thông báo khai trương trang mạng tiếng Việt để phục vụ việc chuyển tiền về Việt Nam. Xoom hỗ trợ tiếng Việt trên trang mạng dành cho máy tính để bàn lẫn trang mạng dành cho thiết bị di động. Nhằm cung cấp một trải nghiệm chuyển tiền toàn diện bằng tiếng Việt, các email và tin nhắn SMS trong tương lai của Xoom cũng sẽ viết bằng tiếng Việt.

“Khách hàng của chúng tôi xưa nay vẫn luôn tin tưởng Xoom khi sử dụng dịch vụ gửi tiền về Việt Nam nhưng với trang mạng tiếng Việt mới này, khách hàng giờ đây sẽ an tâm nhiều hơn nữa,” theo phát biểu của Pia Guter, Giám đốc Tiếp thị của Xoom cho thị trường Việt Nam. “Nhiều khách hàng của chúng tôi là người Việt thế hệ thứ nhất nên việc cung cấp cho nhóm khách hàng này một trải nghiệm tiếng Việt toàn diện sẽ làm cho dịch vụ của chúng tôi có ý nghĩa hơn và mang tính cá nhân hơn.”

Với Xoom, người gửi tiền có thể chọn gửi tiền thông qua giao tiền tận nơi, nhận tiền tại ngân hàng ở Việt Nam, hoặc chuyển khoản. Tiền được giao trong ngày ở các khu vực thành thị và trong vòng hai ngày đến đa số các tỉnh. Nhận tiền ngay tức thời tại hơn 400 điểm, và chuyển khoản ngân hàng nhanh áp dụng cho Vietcombank, Sacombank, Vietinbank, DongA và nhiều ngân hàng khác. Khách hàng có thể chọn chi trả tiền cho người nhận bằng đô la Mỹ hoặc đồng Việt Nam. Người gửi chỉ trả $2.99 để gửi số tiền lên đến $2,999 khi trả phí bằng tài khoản ngân hàng.

Giới thiệu Xoom
Xoom là một nhà cung cấp dịch vụ chuyển tiền kỹ thuật số hàng đầu cho phép người tiêu dùng gửi tiền, thanh toán hóa đơn và gửi tiền nạp điện thoại di động trả trước cho gia đình và bạn bè trên khắp thế giới một cách bảo mật, nhanh chóng, và hiệu quả về chi phí, bằng điện thoại di động, máy tính bảng, hay máy điện toán. Trong 12 tháng tính đến 30 Tháng 6, 2015, hơn 1.4 triệu khách hàng của Xoom đã gửi khoảng $6.9 tỉ qua Xoom. Công ty Xoom có hội sở tại San Francisco và hoạt động trên mạng tại Xoom.com.

29
Jul

Xoom launches service to Hong Kong

Consumers can use Xoom to send bank deposits to Hong Kong

SAN FRANCISCO, CA, July 28, 2015 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, announced today the launch of its money transfer service to Hong Kong. This bank deposit service allows immigrants from Hong Kong and other individuals to conveniently send money online to bank accounts in Hong Kong with their U.S. bank accounts, credit cards, or debit cards.

“We are thrilled to extend Xoom’s services to the Hong Kong market,” said John Kunze, Xoom’s President and CEO. “With our breakthrough technology, Hong Kong immigrants in the U.S. can safely, conveniently, and cost effectively send money to their friends and families back home.  Money can be deposited into the recipient’s account within two business days.  No waiting in line, no high fees. Just the most convenient money transfer service possible.”

Last but not least, Xoom provides locked-in exchange rates on HKD deposits to Hong Kong and a secure and convenient way to send money from their computers, tablets, or mobile phones. Customers can download Xoom’s app for Android and iOS mobile devices for free.  When paying with a bank account, customers can send up to US$2,999 for just US$8.88.  Visit Xoom.com/hong-kong for more information.

About Xoom
Xoom is a leading digital money transfer provider that enables consumers to send money to and pay bills for family and friends around the world in a secure, fast and cost-effective way, using their mobile phone, tablet or computer. During the 12 months ended March 31, 2015, Xoom’s more than 1.3 million active customers sent approximately $7.0 billion with Xoom. The company is headquartered in San Francisco and can be found online at Xoom.com.

24
Jul

Xoom launches service to Austria, Belgium, Greece, and Portugal

Consumers save time and money sending money with Xoom Vs. bank wires

SAN FRANCISCO, CA, July 7, 2015 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, has expanded its service to include Austria, Belgium, Greece and Portugal.

Xoom offers fast deposits and can deposit money in as little as 24 hours when customers send by 4:00 p.m. IST (Irish Standard Time). Transactions submitted after that time will be deposited in two business days.

Sending money to AustriaBelgiumGreece and Portugal with Xoom is easier and more affordable than going to a bank. Consumers no longer need to waste time going to the bank and standing in line to wire funds. Xoom is available online at Xoom.com and offers a mobile app for iOS, Android and Amazon phones.

The cost to send money with Xoom when paying with a U.S.-based bank account is $4.99 to send up to $2,999. Recipients will not be charged fees from the receiving bank, which is typical on wire transfers.

“Historically, to send money to AustriaBelgiumGreece, and Portugal, expats were forced to use bank wires, which are typically slower and cost more in fees,” said Iain Allison, Xoom’s head of business development for Europe. “Xoom now allows expats from these countries to deposit money more quickly and affordably – using xoom.com or the mobile app. Plus, customer service is available 24 hours a day, 7 days a week,” added Allison.

About Xoom Xoom is a leading digital money transfer provider that enables consumers to send money, pay bills, and send mobile reloads for family and friends around the world in a secure, fast, and cost-effective way, using their mobile phone, tablet, or computer. During the 12 months ended March 31, 2015, Xoom’s more than 1.3 million active customers sent approximately $7.0 billion with Xoom. The company is headquartered in San Francisco and can be found online at Xoom.com.

13
Jul

Xoom debuts website in Chinese

Now Chinese customers can send money with Xoom with ease and confidence

SAN FRANCISCO, CA, July 7, 2015 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, today announces the launch of their Chinese language sites for sending money to China.  Xoom is offering Chinese language on their desktop and mobile sites.  In order to provide a comprehensive in-language money transfer service, Xoom’s future emails and SMS communications will be in Chinese-language as well.

“Our customers can trust Xoom to send money to China,” said Helen Li, Xoom’s China marketing manager.  “I moved to the United States from China years ago, and understand the importance of providing our Chinese customers with a complete in-language experience.  Xoom’s Chinese language site provides more trust and peace of mind to customers that feel more comfortable communicating in Chinese,” added Helen.

Xoom launched the money transfer service to China in February of this year.  When customers send bank deposit to China during bank processing hours (7 a.m. to 10 p.m., Beijing Standard Time), the fund will be available directly in receiver’s bank account in seconds.  The transfers are processed through the UnionPay MoneyExpress network. All customers require is their recipient’s bankcard numbers.  Xoom will instantly transfer funds to some of the most recognizable banks in China, including Bank of China, Bank of Communications, China Construction Bank, and Industrial and Commercial Bank of China. Customers can send up to $2,999 for just $8.88 when paying with their bank accounts.

About Xoom
Xoom is a leading digital money transfer provider that enables consumers to send money, pay bills, and send mobile reloads for family and friends around the world in a secure, fast and cost-effective way, using their mobile phone, tablet, or computer. During the 12 months ended March 31, 2015, Xoom’s more than 1.3 million active customers sent approximately $7.0 billion with Xoom. The company is headquartered in San Francisco and can be found online at Xoom.com.