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Selecting a Money Transfer Service: Choose Transparency and Reliability

When it comes to sending money to loved ones at home, you want to choose a company that has little to no surprises along the way. Fortunately, today, there are more consumer protections in place that require money transfer companies to maintain transactional information before, during and after you make your transfer. But in the rare instance that something unexpected interferes with the successful transfer of your money, it is worth examining how your prospective company handles that situation.

Full Disclosure – Every Step of the Way
Due to a lack of consumer protections, the process of transferring money has not always been as transparent as it is today. In the past, remittance senders might not have been able to view some key information throughout the transfer. For example, while they may have known the fees up-front, they may have been unclear about how much money was actually received on the other end. Plus, if there was an error in the transaction, they may not have understood what the cause of the error was or how to quickly resolve the issue.

Today there are more federal regulations in place to help protect customers, especially when it comes to displaying all relevant information that affects senders and recipients during the transfer process. Items such as up-front fees, exchange rates, the amount of money the recipient will receive and the time when the money will be available to be picked up all must now be revealed. Knowing that you can see every piece of information that impacts your transfer should help boost confidence in the integrity of the process. Look for a clear disclosure of all of your fees prior to sending.

This is why at Xoom, we enable customers to track the status of their transfers online, via SMS text messages or email updates, or by taking advantage of 24/7 phone support if questions still remain. We will automatically send you e-mail updates at three stages of the process: 1) Soon after you submit a transaction, 2) When your payment has cleared and your remittance has been transferred to a trusted banking or retail partner in the recipient’s country and 3) When your recipient has received the funds.

Quick and Painless Error Correction
Money transfer companies are generally responsible for remittance errors. Thus, if a remittance sender reports a problem with a transfer within 180 days, the provider must perform an investigation into the error and correct the problem. If the money transfer company uses agents, they may also be held accountable for mistakes made by their agents. This is a very important item to investigate. Check to confirm that the company you choose offers a money-back guarantee, thereby ensuring the money you send will be received by your recipient or they’ll refund your transaction in full. If you can’t find this information on their website, contact them and make sure it is an official part of their policy. If they don’t do it, don’t use them.

At Xoom, we understand just how important this remittance process is to the well-being of your families. That is why we strive to be as transparent and reliable as possible, we offer a money-back guarantee for your peace of mind and we were the first to adhere to the new Consumer Financial Protection Bureau’s regulations.


Xoom is getting an all new look!

The team here at Xoom has been hard at work developing updates for the website that we know you’ll really appreciate.

Our first changes went live on March 27, 2014 and included visual changes that make the site feel more modern and simple to use such as updated entry fields, streamlined navigation elements and modernized buttons.

We’re working on additional improvements and look forward to sharing them once they are ready.  In the meantime, be on the lookout for these updates when you return to for your next money transfer.



If you could switch jobs, what new job would you choose?

When it comes to jobs, could it be that we’re pretty much resistant to change? That’s probably not so surprising in this day and age and with our economy being what it is. So there could be one rule to follow:  If you’ve got a job, keep it.

Xoom conducted an exclusive survey of its customers recently, asking this question: “If you could switch jobs, what new job would you choose?” Think about that one.  Xoom, the global money transfer company, discovered that almost half of the respondents in the survey simply said that they wouldn’t change jobs at all – 45 percent.

Of course, not everyone agreed, because it sure would be unusual if everyone did. Some 12 percent of the people in the Xoom survey said if they could choose a new job, that job would be a businessman or entrepreneur. Another popular survey answer was nurse, which eight percent chose. Seven percent said doctor/dentist, four percent said computer engineer and three percent chose lawyer.

And a full 20 percent of the respondents in the Xoom survey said they would select something else entirely different if they were to choose a new occupation. What? No one selected millionaire?


What do you look for in a money transfer company?

There are several important reasons why Fil-Ams choose one money transfer company over another. And why not?  After all, it’s your money, so you’ve got your own good reasons.

That’s why Xoom, a global leader in the money transfer business, conducted an exclusive survey to discover what the most important qualities its customers look for when selecting a money transfer company.

Convenience for the sender was the top response and, perhaps not so surprising, convenience for the recipient was second. Speed, safety and security and the fees that are charged rounded out the top five responses.

Take any or all of the top five reasons and Xoom remains the right choice in selecting a money transfer company. It’s the hallmark of Xoom to be convenient, fast, secure and to offer reasonable costs.

Filipinos know a great business model when they see one, and that’s why Xoom easily covers the top reasons for money transfers back home.

Xoom offers instant deposits to all Metrobank, PNB and BDO accounts.  Xoom customers can access deposits 24 hours a day and seven days a week.  What’s more, the Xoom Money Transfer App has launched for Android and iOS devices.  Plus, the fees charged are about half of the industry leader.

Sounds convenient, fast, secure and low-cost, doesn’t it?


Xoom Wins a “W3 Award” in the Mobile Websites Finance Category

In the fourth quarter of 2013, 42 percent of Xoom’s transactions were sent via mobile devices

SAN FRANCISCO, March 13, 2014 – – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, has won a 2013 Silver Award from W³, in recognition for Xoom’s Mobile Website in the finance category. Xoom’s Mobile Website was judged on the following factors: creativity, usability, navigation, functionality, visual design and ease of use. The W³ Awards honors creative excellence on the Web, and recognizes the creative and marketing professionals behind award winning Websites, Web Video and Online Marketing programs.

Xoom launched its fully optimized mobile site in November 2011.  The secure mobile site,, was developed in partnership with Usablenet and allows customers to send money at any time, from any Internet-enabled location.

“We believe we are shifting the way consumers transfer money around the globe by changing their habits and preferences and Xoom’s mobile strategy is playing a large part in this change,” says Joe Raymond, Xoom’s Vice President of Product.  “Xoom’s mobile website epitomizes the convenience and time-saving service of sending money with on a mobile device.  We are thrilled with the W³ award and we will continue to optimize our services for mobile devices to capitalize on the continued and growing trend in mobile usage.”

In 2013, 35 percent of Xoom’s transactions were sent via mobile devices compared to 20 percent in 2012. In the fourth quarter of 2013, 42 percent of Xoom’s transactions were sent via mobile devices. During 2013, approximately $1.2 billion of Xoom’s gross sending volume was sent from mobile devices which represented growth of approximately 186 percent compared to 2012.   In 2013, Xoom announced that the Xoom Money Transfer App was available in both English and Spanish, for Android and iOS devices.

About Xoom
Xoom is a leading digital money transfer provider in 31 countries, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the year ended December 31, 2013, Xoom’s more than one million active customers sent more than $5.5 billion to family and friends. The company is headquartered in San Francisco and can be found online at

About W3
The W³ Awards honors creative excellence on the Web, and recognizes the creative and marketing professionals behind award winning Websites, Web Video and Online Marketing programs. The W³ is the first major Web competition that is open to small firms, Fortune 500 companies and international agenciesThe W3 Awards are sanctioned and judged by the International Academy of the Visual Arts, an invitation-only body consisting of top-tier professionals from media, advertising, and marketing firms.


Which electronic items do you plan to purchase in the next six months?

It’s hardly a secret that we live in an on-line, digital society right now.  That’s simply the way it works.  We find ourselves right in the middle of a hurry-up, fast-paced lifestyle and we want our information, well, 10 minutes ago would be just fine, thank you.

Our need for speed breaks out onto many platforms, which is what Xoom found out recently in a survey of its customers.  Respondents were asked what kind of an electronic device did they intend to purchase in the next six months.

The results showed that exactly half said they would buy either a laptop (29 percent) or a smart phone (21 percent) before six months are up.  And another 16 percent said they would purchase a tablet.

And this is important for what reason?  One of the biggest and most important is that it makes it easier and faster for FilAms to use Xoom and transfer money back home to their Filipino family, friends and loved ones.

Xoom’s online money transfer to the Philippines has always been quick and easy, and now it’s even quicker with the emergence of the Xoom Money Transfer App, available for Android and iOS devices.  So as it turns out, those who are in the market for smart phones really are pretty smart themselves.


Do you visit the Philippines at least once a year?

When you travel, the world gets smaller. Time and distance don’t seem to mean as much as before because the globe isn’t as massive as it used to be. And whether it’s the reason for the journey or the destination itself that matters most, Fil-Ams have got it figured out for themselves.

According to an exclusive survey of its customers by Xoom, a global leader in money transfer, an overwhelming majority of 87 percent of its customers travel to the Philippines at least once a year.

But look inside the numbers. The reason is simple why so many Fil-Ams travel to the Philippines on such a regular basis. It’s that friends and family and loved ones are always an integral part of their lives. Few people are as close-knit as Filipinos and a bunch of time zones and hours of air travel aren’t going to change that perspective.

The connection to home, the belief in strong family ties, the bonding to country and a proud nationality – they’re all central to the unique and personal makeup of Filipinos who live in the U.S.  Eventually, the core reason why the vast majority of Fil-Ams visit the Philippines at least once a year becomes clear. There’s no place like home.


How do you keep in touch with your family in the Philippines?

There are many popular ways to communicate with your loved ones after you send money back home and they run almost all the way across the board with on-line opportunities or mobile devices.  That’s because they’re the most convenient.

Xoom, the expert in global money transfer, has conducted a new, revealing survey of its customers that identifies the most popular methods to check in with Filipino recipients of money transfers.  Most of those who transfer money wind up communicating with the people who are receiving it by using E-mail, Facebook, the phone or Skype and Google Talk.

It’s important to remember that however you communicate about your money transfers with mom or dad or any other friend or family member back home in the Philippines, it doesn’t really matter.  Well, a note in a bottle probably isn’t so good.  But what does matter is that regardless of the method you choose to have a conversation about money transfers, you should always choose Xoom to make it happen.  That’s because Xoom is not only the most convenient way to send money, it is also the quickest and safest.

Transferring money shouldn’t be a worry or a hassle, but it should be reliable and secure, and that’s just what Xoom is.  John Kunze, president and CEO of Xoom, probably said it best:  “It’s safe and secure, it’s Xoom.”