By Helen Li, Xoom Territory Manager for East Asia
Today we’re thrilled to announce expansion of Xoom’s service in Asia by launching support to Japan. We understand that sending money to your family and friends back home in Japan is important, but it’s typically expensive and can take a long time, not only for you, but for your loved ones as well who sometimes have to wait upwards of five days to receive your transfer when sent through a traditional service. And in today’s fast-paced environment, that’s just not acceptable.
But not anymore. U.S. customers sending money to Japan now have less to worry about. Xoom, a PayPal service, now offers a direct bank deposit service to all major banks in Japan, including Mizuho Bank Ltd., The Bank of Tokyo – Mitsubishi UFJ, Ltd., Sumitomo Mitsui Banking Corporation, Japan Post Bank, Resona Bank, Ltd. and more. Forget about going to a store; you can securely send money to your family members or friends either online or through Xoom’s mobile app. Your money arrives quickly, and you can track transfers through text or email. And, for your peace of mind, we have a money back guarantee if the funds are not received. We also offer affordable rates – starting at a tiered fee of $9.99  for sending amounts below $1,000.
Based on data from the Pew Research Center, in 2015 Japan received $1.56B in remittances sent from the U.S. The Japanese immigrant population in the U.S. has grown by over 200% in the last five decades and today there are approximately 340,000 Japanese immigrants living in the U.S. Now, Xoom’s services, money back guarantee and 24/7 customer support will give you and your loved ones more choice, flexibility, convenience and security when sending money abroad.
Leave it to Xoom to take care of your transfer – we’ll make sure your money reaches your family and friends as quickly and easily as possible.
 In addition to the transaction fee, Xoom also makes money when it changes your U.S. dollars into a different currency.
Digital Money Transfer Service, Xoom, Keeps Families Connected during Mid-Autumn Festival
Summer is officially over but that doesn’t mean an end to all the great festivals we have enjoyed over the last few months. The Mid-Autumn Festival or Moon Festival, as it’s commonly known, is a widely celebrated occasion for ethnic Chinese people, marking the end of the autumn harvest on the 15th day of the eighth lunar month (this year it falls on September 15th). This global celebration has special significance in China, Hong Kong, Macau and Taiwan where people get a day off of work during the holiday.
Today, the festival has become just as much about giving thanks for the harvest as it is about reconnecting and gathering with family and friends. Since the festival coincides with the harvest moon, when it’s at its brightest and roundest, family reunions and praying for good fortune are traditional pillars of the festival.
Not only is it customary to eat delicious Chinese pastries called mooncakes, but making and lighting lanterns and watching dancing dragon parade performances is also common. Most importantly, while in the company of close family and friends, many take advantage of making gestures to grant good fortune to themselves and their families. People gift family members with red envelopes or “lucky money” in hopes that it will bring luck and reunification.
With changes in technology, these red envelopes have taken on different digital forms for family and friends who don’t live nearby. In fact, the Chinese Moon Festival has become the second most popular time for Chinese immigrants to send money back to their families in China (next to Lunar New Year) to fulfill familial piety. Overall, China is the #2 country to receive remittances from the United States, and many digitally-connected immigrants are taking advantage of new tools to send money to loved ones quicker and safer than traditional brick and mortar methods.
Xoom, a leading digital money transfer provider and PayPal service, is enabling Chinese immigrants to send money to family during the Moon Festival to give them peace of mind that their well wishes for good luck and reunification are received. Xoom makes it easier and more secure for families in the United States to send money back home to loved ones with just a few clicks or swipes on a desktop computer or on a mobile phone. For many Chinese immigrants, using a service like Xoom allows them to send money to family and friends via a direct bank deposit. For loved ones receiving the money, this service cuts out the hassle of waiting in a long line outside a cash pick-up location and eliminates the risk of carrying large sums of cash in public. *
Sarah Wong, a business analyst and Xoom customer in San Jose, California, spoke to us about the benefits of using the service for her and her family. “After I got my first job in the U.S., I started to send money home to the Guangdong province every month. I use Xoom services because the money arrives instantly** and my mom always gets a text message. Xoom gives us a lot peace of mind and convenience. I recommend Xoom to my friends in the U.S. who want to send money to China. This Moon Festival will be the first time I won’t be with my parents. I will buy some mooncakes and send lucky money home.”
“During this Moon Festival, Chinese customers don’t have to wait in long lines to send money home. They can send money through Xoom in just a slide on their mobile phone, allowing them more time to enjoy with friends and family,” said Helen Li, Xoom Territory Manager for China.
Visit Xoom.com and discover for yourself how Xoom’s fast, secure and easy-to-use digital money transfer service is the best way to stay connected with loved ones during the Mid-Autumn festival, ensuring a lucky and prosperous year to come.
*For current FX rates, visit Xoom.com.
**Instant speed of service for transactions submitted 7 a.m. – 10 p.m. Beijing Standard Time and is subject to processing and China’s SAFE systems’ availability, good funds availability and approval by verification systems.
Remittances play an important part in developing a country’s economic systems, individual households, and businesses. According to the World Bank, global remittances are expected to reach $586 billion in 2016, up from $440 billion in 2015.
This is a huge opportunity to continue to democratize the management and movement of money, and we are making every effort to support development in various markets. Our recent expansions in Singapore, Pakistan and the Philippines are a testament to use the power of technology to help expand and improve financial participation and financial health for billions of people worldwide.
Our new Mobile Recharge capabilities in Singapore augments Xoom’s traditional bank-to-bank transfer service with a very convenient, secure and inexpensive way for customers to provide additional support to their loved ones. It enables customers to instantly send airtime credit (recharge) online from the U.S. to prepaid mobile phones from three of the largest providers in Singapore – M1, SingTel and StarHub. Xoom customers can recharge their families’ phones in seconds for only 99 cents per reload.
In Pakistan, consumers can now send money to National Bank of Pakistan (NBP) accounts from the U.S. quickly, securely, and affordably. Deposits to NBP accounts will arrive the same day when sent Monday through Friday by 4:30 p.m. PKT. Transactions sent outside of that timeframe will arrive the next business day. The addition of NBP expands Xoom’s service in Pakistan to 25 banks, including major banks such as Habib Bank Limited (HBL), Muslim Commercial Bank (MCB), United Bank Limited (UBL), and Bank Alfalah.
Finally, with the introduction of Bill Pay to the Philippines, more than 1.8 million Filipinos based in the United States can now instantly pay the Smart and PLDT postpaid mobile phone bills of their loved ones in the Philippines online through our pioneering partnership between PayMaya Philippines (formerly Smart e-Money,Inc.). We also recently launched instant deposit service to all RCBC accounts in the Philippines, which means customers are assured that their loved ones will receive their money without waiting or having to worry about cut-off times.
We are redefining the vision of remittances, and Asia and Southeast Asia are very important markets for us. As part of the PayPal family, these expansions are just one of the many steps we will be taking in making the movement of money faster, easier, more secure and less expensive.
Julian King, CMO at Xoom
At Xoom, our customers are at the center of everything we do. That’s why we’re thrilled to be launching our first global advertising campaign called, All Stars 1.0, since joining the PayPal family last Fall. The multicultural advertising campaign reflects the way Xoom helps our customers – primarily U.S. immigrants – send money back home to the people they love most.
All Stars 1.0 was customized across 10 markets – the Philippines, Haiti, Guyana, Mexico, Brazil, Jamaica, United Kingdom, China, Vietnam and South Asia —in 10 languages to create a total of 20 spots. The message is the same across all of the countries and regions: send money from anywhere with your mobile phone in just seconds. However, the talent and the language were tailored to each market.
You can see what I mean by viewing the first ad series, Workplace, launching this week.
The campaign was created based on significant customer research and global insights. Some of the key findings that influenced the ad include:
- Sending Money at Work. Many of Xoom’s customers primarily access the Internet through their mobile phones and are often sending money while they are on their lunch break or between tasks at work. In many instances, these occupations such as medicine, hospitality and construction don’t allow them to sit at a computer all day, or leave work to spend hours waiting in line. To reflect these customer insights, we showed people in all of these occupations in the Workplace ads, and how conveniently they can transfer money in seconds at the swipe of a button.
- Peace of Mind. One of the biggest pain points for Xoom’s primary users—immigrants in the United States sending to their families back home—is that they want peace of mind that their money will reach their families and friends securely and quickly. The ads highlight Xoom’s text alerts feature, which sends consumers and SMS when the money has arrived. Additionally, customer service is available by phone 24 hours a day to guide users step-by-step.
- Transfers On-the-Go. Our customers say that in the U.S. they live very busy lives. Sending money while on-the-go and using waiting periods, such as time spent on the bus, to send money helps them save time to do other important things throughout the day. Our Timestamp series, the second set of ads in this campaign scheduled to launch later this year, highlights instances like these. While shopping at the grocery store, waiting at the drive thru, or going to the dry cleaner are other typical scenarios that all people can identify with and can be used to send money.
These ads are just the beginning of a mission to start a larger conversation about the future of money. The campaign attempts to shift perceptions of remittances as time consuming and inconvenient while emphasizing the value that digital remittances can bring to people’s daily lives.
Even if you happen to live in one of the cities where there is an abundance of mass public transit, it’s still not all that easy to get around. We tend to depend on our cars, at least a lot of us do. Having the key to your automobile jangling around in your pocket or your purse provides a tangible sense of freedom that comes in handy in a lot of ways.
If you have a garage, a carport or a convenient place to park, then having a car makes even more sense. Yes, an automobile is a financial commitment when you start figuring in all the costs that go with owning one . . . or two, or three.
Xoom decided to look into the car ownership situation. A leading digital money transfer provider, Xoom conducted a survey of some of its Fil-Am customers and asked this question: How many automobiles do you own?
What would you guess the most mentioned answer to be? An even 40 percent of the respondents said they owned one car, but almost as many, 35 percent, said they owned two or three cars. And seven percent of those who took part in the survey said they owned four or five cars while two percent said they owned six or more cars.
Xoom Customers Can Conveniently, Safely and Economically Send Money to Loved Ones in Singapore
SAN FRANCISCO–(BUSINESS WIRE)– Xoom Corporation (NASDAQ:XOOM), a leading digital money transfer provider, announced today the launch of its money transfer service to Singapore. Xoom customers can now send money online to bank accounts in Singapore via their U.S. bank accounts, credit cards or debit cards. Money can be sent to 10 local banks in Singapore, including DBS, POSB, UOB, OCBC and Standard Chartered Bank, and deposited into the recipient’s account.
“We are so excited to offer our money transfer services to customers with family and friends in Singapore,” said Iain Allison, Vice President of Business Development at Xoom. “We look forward to delivering convenient, safe, and economic service to the Singapore market. Our friends from Singapore will experience the most caring and responsive customer service anywhere 24/7/365, with live customer service representatives ready to take their calls any time of day or night. Plus, our service is absolutely risk-free – your money arrives or Xoom offers a money-back guarantee.”
When paying with a bank account, Xoom customers can send up to US$2,999 to Singapore for just US$4.99. Money can be sent via computers, tablets, or mobile phones. Customers can download Xoom’s app for Android and iOS mobile devices for free and, with Xoom’s convenient StatusTrack feature, senders and recipients both receive SMS text messages with real-time updates on the status of the transfer. The Xoom mobile app also offers Apple’s ground-breaking Touch ID technology, which enables customers to use their fingerprint data to sign in to the Xoom application on the iPhone 5s, 6 and 6 Plus.
Visit Xoom.com/singapore for more information.
Xoom is a leading digital money transfer provider that enables consumers to send money, pay bills, and send prepaid mobile phone reloads for family and friends around the world in a secure, fast, and cost-effective way, using their mobile phone, tablet, or computer. During the 12 months ended June 30, 2015, Xoom’s more than 1.4 million active customers sent approximately $6.9 billion via the Xoom platform. The company is headquartered in San Francisco and can be found online at Xoom.com.
We’re living a fast-paced lifestyle so much of the time these days that it’s sometimes difficult to know what the new technology offers. Or how to make it work. Or what to do with it.
Payments and tech is one area that’s really taking off. It used to be that paying for products or services with cash or a check was the only option. But that was before the advent of credit cards. Now, many of us are holding on for the next way to pay. It’s already here. It’s your mobile device. Banks, start-ups, regulators and mobile service providers are all working together to integrate mobile payments into our everyday lives by having a debit or credit card on every mobile carrier.
It’s called a mobile wallet. Xoom, a leading digital money transfer provider, thought it would be useful to find out more, so Xoom conducted an exclusive survey of some of its Fil-Am clients and asked each one if they have a mobile wallet.
As it turns out, only 17 percent of the respondents said that they do have a mobile wallet, while 59 percent answered that no, they do not. And then 24 percent said they don’t know what a mobile wallet is.
There’s nothing quite like going to the movies – especially in the summer – to put yourself into, well, another place. It’s not like being at work, it’s not like being at home, it’s a completely different experience where you find it far easier to put your cares and worries away and just let it all go for a short while.
And it’s clear that the menu of movies to choose from has something for just about everyone. Action, comedy, romance, drama, cartoon, documentary, you can find it at the movies… along with candy and soda, of course. So while so many of us sit back and relax and get ready to be entertained, Xoom thought it would be fun to take a deeper look at the movies.
The largest percentage of those who answered the survey, 37 percent, said they go to the movies every few months while 21 percent said only once a year. But 14 percent said they go to the movies a few times a month, 12 percent answered once a month and 11 percent said they never go to the movies. Meanwhile, 5 percent said they go the movies once a week.