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Have you sent a balikbayan box to the Philippines in the last 12 months?


Sending a gift package or receiving one, there is probably no difference in which makes you feel better. And it doesn’t even have to be a birthday or a Christmas or a special occasion, either, it is merely the act.

Xoom, one of the global leaders in money transfers, conducted an exclusive survey of its Fil-Am customers recently and asked this intriguing question: ‘Have you sent a balikbayan box to the Philippines in the last 12 months?’

More than half of the respondents, 56 percent, said yes they had, while 44 percent said they had not. That probably means they are getting around to it soon.

There is something special about the decades-old custom of sending boxes to family and loved ones back home, filled with such items as non-perishable food, clothing, linen, household items or toys. Often it doesn’t even matter if some of the items aren’t difficult to find in the Philippines. Rules allow one balikbayan box from the sender every six months.  The boxes are easy to get at most shipping container stores.

Most of the time, it doesn’t really matter what’s inside, because the impact balikbayan boxes have is about something else – enhancing the Philippine tradition and culture for preserving family ties that can be expressed in gift-giving.


How many hours a week do you spend online watching non-Filipino videos, shows or movies?


When it comes to watching television, it may be that the only thing everyone can agree on is that the ultimate symbol of authority is the person who is holding the remote control. Everything else is up for grabs, or so it seems. But of course, it goes far beyond broadcast TV. In the mix, there is also streaming television, videos and on-line movies as well.

Xoom came up with a provocative question in its latest survey of Fil-Am customers who use the global money transfer giant. Xoom asked, ‘How often do you watch non-Filipino videos, shows or movies on-line?’

The answers are telling, and what they’re telling us is that Filipinos have strong opinions about their entertainment intake and that they are steadfastly loyal to a specific source of it.

Less than a quarter of the Fil-Ams surveyed, 23 percent, said they watch non-Filipino videos, shows or movies online more than five hours a week. Meanwhile, 20 percent said that number is three to five hours a week and 27 percent answered less than three hours a week. The largest percentage of respondents – 30 percent – said that they never watch non-Filipino videos, shows or movies online.


Selecting a Money Transfer Service: Choose Transparency and Reliability


When it comes to sending money to loved ones at home, you want to choose a company that has little to no surprises along the way. Fortunately, today, there are more consumer protections in place that require money transfer companies to maintain transactional information before, during and after you make your transfer. But in the rare instance that something unexpected interferes with the successful transfer of your money, it is worth examining how your prospective company handles that situation.

Full Disclosure – Every Step of the Way
Due to a lack of consumer protections, the process of transferring money has not always been as transparent as it is today. In the past, remittance senders might not have been able to view some key information throughout the transfer. For example, while they may have known the fees up-front, they may have been unclear about how much money was actually received on the other end. Plus, if there was an error in the transaction, they may not have understood what the cause of the error was or how to quickly resolve the issue.

Today there are more federal regulations in place to help protect customers, especially when it comes to displaying all relevant information that affects senders and recipients during the transfer process. Items such as up-front fees, exchange rates, the amount of money the recipient will receive and the time when the money will be available to be picked up all must now be revealed. Knowing that you can see every piece of information that impacts your transfer should help boost confidence in the integrity of the process. Look for a clear disclosure of all of your fees prior to sending.

This is why at Xoom, we enable customers to track the status of their transfers online, via SMS text messages or email updates, or by taking advantage of 24/7 phone support if questions still remain. We will automatically send you e-mail updates at three stages of the process: 1) Soon after you submit a transaction, 2) When your payment has cleared and your remittance has been transferred to a trusted banking or retail partner in the recipient’s country and 3) When your recipient has received the funds.

Quick and Painless Error Correction
Money transfer companies are generally responsible for remittance errors. Thus, if a remittance sender reports a problem with a transfer within 180 days, the provider must perform an investigation into the error and correct the problem. If the money transfer company uses agents, they may also be held accountable for mistakes made by their agents. This is a very important item to investigate. Check to confirm that the company you choose offers a money-back guarantee, thereby ensuring the money you send will be received by your recipient or they’ll refund your transaction in full. If you can’t find this information on their website, contact them and make sure it is an official part of their policy. If they don’t do it, don’t use them.

At Xoom, we understand just how important this remittance process is to the well-being of your families. That is why we strive to be as transparent and reliable as possible, we offer a money-back guarantee for your peace of mind and we were the first to adhere to the new Consumer Financial Protection Bureau’s regulations.


Banco Popular Dominicano Joins Xoom’s Network for Money Transfers to the Dominican Republic

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Dominicans can now send money with directly to a bank account at Banco Popular Dominicano within 15 minutes

SAN FRANCISCO, CA, April 9, 2014 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, today announced that Banco Popular Dominicano is offering Xoom’s fast deposit services to the bank’s checking and savings accounts in usually less than 15 minutes to the Dominican Republic.  With the addition of Banco Popular Dominicano, Xoom expands its cash pickup network in the Dominican Republic to 576 locations, including Banco BHD, Caribe Express and Banco del Progreso.  Xoom and Banco Popular Dominicano also offer Cash Pickup at more than 200 locations across the island.

“Banco Popular Dominicano and Xoom are committed to providing innovations that bring more convenience to our customers and their loved ones,” said Julian King, Xoom’s Senior Vice President, Marketing and Corporate Development. “By adding Banco Popular Dominicano to our network, we are providing customers more options when sending money to the Dominican Republic, and a seamless experience for both the sender and recipient.”

Dominicans will be able to receive their money faster, since they will be able to withdraw the funds from their Banco Popular Dominicano account anytime at more than 700 ATMs across the island.  Traditionally, Dominicans receive money through home delivery or cash pickup during business hours.  This new faster option gives them access to their money during evening hours, weekends and holidays through the Banco Popular Dominicano ATM network.

“Xoom is an exciting partnership for Banco Popular Dominicano,” said Francisco Ramírez, Banco Popular Dominicano’s Marketing Vice President. “Xoom shares our vision in providing a faster way for sending and receiving money in the Dominican Republic.  The innovative bank deposit service makes money available for withdrawal at any of our ATMs in usually less than 15 minutes.”

Xoom customers can send money to the Dominican Republic any time from by clicking here:  The site is available 24 hours a day, seven days a week, 365 days a year, from any internet-connected device.  Banco Popular Dominicano processes bank deposits seven days a week, 23 hours a day.  For customers who prefer cash pick up, Banco Popular Dominicano branch locations are open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 9:00 AM to 1:00 PM.

Spanish Language App and SMS Text Alerts
Last year, Xoom announced that it is the first pure-play remittance provider to offer a Spanish-language App for Android and iOS phones.  The Xoom App is unique in its simplicity, allowing Xoom customers to complete a quick send money transfer to their recipient with “one tap and one swipe.” This slide-to-send technique allows Xoom customers to send a money transfer to an existing recipient in just seconds.

Xoom offers customers a Spanish-language experience on its mobile App, their desktop and mobile sites and their 24-hour customer care center.

In addition to fast and simple money transfers on the go, Xoom customers can use the App to track the status of their money transfer as their money moves to their loved ones.  Other key features of the Xoom App include the ability to review Xoom’s low fees, check exchange rates, contact customer service and access links to other Xoom services.

The Xoom App is available at the Apple AppStore and at Google Play.

About Xoom
Xoom is a leading digital money transfer provider in 31 countries, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the year ended December 31, 2013, Xoom’s more than one million active customers sent more than $5.5 billion to family and friends. The company is headquartered in San Francisco and can be found online at

About Banco Popular
Banco Popular Dominicano is the first bank in the capital of the Dominican Republic, and is a leader in commercial banking and financial services in the country. In 2011, it generated assets of RD $205.553 million (about U.S. $5.265 million and € 4.000 million).  Constituted in 1963, Banco Popular opened its doors in Santo Domingo, January 2, 1964. It has 200 branches and more than 700 ATMs across the country.


El Banco Popular Dominicano se une a la red de Xoom para envíos de dinero a la República Dominicana

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Los dominicanos ahora pueden enviar dinero con directamente a una cuenta bancaria en el Banco Popular Dominicano en menos de 15 minutos.

SAN FRANCISCO, CA, Abril 9, 2014 – Xoom Corporation (NASDAQ: XOOM), un proveedor líder en transferencias digitales de dinero, anunció hoy que el Banco Popular Dominicano está ofreciendo los servicios de depósitos rápidos de Xoom en las cuentas corrientes y de ahorros en la República Dominicana, generalmente en menos de 15 minutos. Con la adición del Banco Popular Dominicano, Xoom amplía su red de pago en ventanilla en la República Dominicana a 576 sitios que incluyen al Banco BHD, Caribe Express y al Banco del Progreso. Xoom y el Banco Popular Dominicano también ofrecen pago en ventanilla en más de 200 puntos en toda la isla.

“El Banco Popular Dominicano y Xoom estamos comprometidos con ofrecer innovaciones que le brinden más conveniencia a nuestros clientes y a sus seres queridos”, dijo Julian King, Vicepresidente Senior de Xoom para Mercadeo y Desarrollo Corporativo. “Adicionando al Banco Popular Dominicano a nuestra red, ofrecemos a nuestros clientes más opciones cuando envíen dinero a la República Dominicana y, una experiencia sin interrupciones tanto para el remitente como para el destinatario”

Los dominicanos podrán recibir su dinero más pronto, puesto que podrán retirar los fondos de sus cuentas en el Banco Popular Dominicano en cualquier momento, en más de 700 cajeros automáticos en toda la isla. Tradicionalmente, los dominicanos reciben el dinero entregado en sus domicilios o por pago en ventanilla en horas hábiles. Esta nueva opción más rápida, les da acceso a su dinero durante la noche, en fines de semana y días festivos, a través de la red de cajeros automáticos del Banco Popular.

“Xoom ofrece una asociación estimulante al Banco Popular Dominicano”, dijo Francisco Ramírez, Vicepresidente de Mercadeo del Banco Popular Dominicano. “Xoom comparte nuestra visión de ofrecer una manera más rápida de enviar y recibir dinero en la República Dominicana. El innovador servicio de depósitos bancarios, permite que el dinero esté disponible para retiro en cualquiera de nuestros cajeros automáticos, generalmente en menos de 15 minutos”

Los clientes de Xoom pueden enviar dinero a la República Dominicana en cualquier momento desde, haciendo clic aquí: El sitio web está disponible 24 horas al día, siete días a la semana, 365 días al año, desde cualquier dispositivo conectado a Internet. El Banco Popular Dominicano procesa los depósitos bancarios siete días a la semana, 23 horas al día. Para los clientes que prefieren el pago en ventanilla, las sucursales del Banco Popular Dominicano abren de lunes a sábado de 9:00 AM a 7:00 PM y, los domingos de 9:00 AM a 1:00 PM.

App en español y alertas por texto SMS
El año pasado, Xoom anunció que es el primer proveedor especializado en envíos de dinero que ofrece una App en español para teléfonos iOS y Android. La App de Xoom es singular por su sencillez, ya que permite a los clientes de Xoom realizar un envío rápido de dinero a su destinatario con “un toque y un barrido”. Esta técnica de deslizar para enviar permite que los clientes de Xoom envíen dinero a un destinatario existente en tan sólo segundos.

Xoom ofrece a sus clientes una experiencia en español en su App móvil, en sus sitios web de escritorio y móviles y en su centro de atención al cliente 24 horas.

Además de envíos de dinero rápidos y sencillos sobre la marcha, los clientes de Xoom pueden usar la App para rastrear el estado de sus transferencias mientras el dinero viaja hacia sus seres queridos. Otras características claves de la App Xoom incluyen la capacidad de revisar las bajas comisiones de Xoom, verificar tipos de cambio, contactar a servicio al cliente y enlaces de acceso a otros servicios de Xoom.

La App de Xoom se consigue en la App Store de Apple y en Google Play.

Acerca de Xoom
Xoom es un proveedor líder de transferencias digitales de dinero en 31 países, dedicado a ayudar a los consumidores a enviar dinero de manera segura, rápida y económica, usando su celular, su tableta o su computadora. Durante el año terminado el 31 de diciembre de 2013, los más de un millón de clientes activos de Xoom, enviaron más de $5.500 millones a familiares y amigos. La compañía tiene sus oficinas principales en San Francisco y se puede visitar en línea en

Acerca del Banco Popular
El Banco Popular Dominicano es el principal banco en la capital de la República Dominicana y, es un líder en banca comercial y servicios financieros en el país. En el 2011, generó activos por RD$ 205,553 millones, (cerca de US$5,265 millones y € 4 millones). Fundado en 1963, el Banco Popular abrió sus puertas en Santo Domingo el 2 de enero de 1964. Tiene 200 sucursales y más de 700 cajeros automáticos en todo el país.


Which devices do you own?


Staying connected isn’t just about maintaining a relationship because there clearly is a practical side to it as well.  The truth is that if you’re not connected, you’re out of touch, literally, at least in one particular instance that probably you and everyone around you understands easily.

Consider the question Xoom recently asked its Fil-Am customers in an exclusive survey conducted by the money transfer leader. Xoom asked ‘What devices do you use at home to access the internet?’

Perhaps not surprisingly, there was an overwhelming choice – laptop or desktop was the answer from 96 percent of the respondents in the survey. Some 34 percent said they used their smart phone to access the internet at home and 16 percent answered that they used their tablet while 12 percent who took the survey said something else.

It seems possible that smart phones are most often used when you’re on the go, and that it’s more convenient to log on using your laptop or desktop when you’re at home. But whatever device to access the internet works best for you, it seems clear that staying connected is becoming an even greater part of our lives. And it probably isn’t going to slow down anytime soon.


How frequently do you visit Facebook?


You probably check the mailbox at home once a day. You eat one breakfast, one lunch and one dinner a day… unless you’re really, really hungry, of course. You take one shower a day, or at least the people you work with hope you do.

The people at Xoom, the money transfer company with the global reach, started wondering about something else that is probably part of your regular routine. So Xoom conducted an exclusive survey of its Fil-Ams customers and asked a very pertinent question: ‘How frequently do you visit Facebook?’

No brainer, right? Correct. Xoom’s survey revealed that 63 percent of the respondents said they visit Facebook at least once a day. There are probably many who might think more people could have said something like, oh, once every 10 or 15 minutes.

Anyway, eight percent of the respondents said two-to-six times a week, four percent said once a week, nine percent had other responses and 18 percent said they never checked their Facebook at all. For anyone who thought this is actually Facebook World, that’s a telling percentage.

But what does the 63 percent level of those who said they visit Facebook at least once a day tell us? Never mind, they’re probably logging on right now.


Xoom Announces Instant Deposit Service to HDFC Bank Accounts in India


Xoom’s revolutionary technology enables instant deposits to one of the largest banks in India

SAN FRANCISCO, CA, March 31, 2014 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, today announced a partnership with HDFC Bank Limited (NYSE: HDB), by offering instant deposits to INR denominated HDFC Bank accounts in India. This breakthrough service allows Xoom customers to instantly deposit money directly into their recipients’ HDFC Bank accounts in India. The instant service is available 24 hours a day, seven days a week, 365 days a year–even on banking holidays.

“Unlike other transfer services to India which typically take five days or more, Xoom is relentlessly working towards providing ‘instant’ for all of our services, and we are excited to launch instant deposits to HDFC Bank,” said Julian King, Senior Vice President of Marketing and Corporate Development for Xoom. “This is great news for people who send money to HDFC Bank accounts. Now NRIs can send money anytime, anywhere from their computer, mobile phone or tablet and their bank deposits reach their recipients’ HDFC Bank account instantly.”

“At HDFC Bank, we are consistently looking at new ways in which we can make a difference in the lives of our customers. Through this tie-up with Xoom we will be able to provide this breakthrough service of instant deposits,” says Mr. Rajender Sehgal, Group Head, Financial Institutions Group, HDFC Bank. “We look forward to bringing a whole new world of convenience and flexibility to our account holders, allowing them to receive money from the US in a secure manner, at any time of the day or night.

Xoom provides great locked-in exchange rates for money transfers to India, and there is no fee when customers send more than $1,000 and pay with their U.S.-based bank account. Plus, Xoom continues to provide fast bank deposits within four hours to all other banks in India, including to NRE and NRO accounts, when sent during bank processing hours in India. Customers can also download the Xoom App for Android and iOS mobile devices for free. Visit for more information.

About Xoom
Xoom is a leading digital money transfer provider in 31 countries, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the year ended December 31, 2013, Xoom’s more than one million active customers sent more than $5.5 billion to family and friends. The company is headquartered in San Francisco and can be found online at

About HDFC
Promoted in 1995 by Housing Development Finance Corporation (HDFC), India’s leading housing finance company, HDFC Bank is one of India’s premier banks providing a wide range of financial products and services to its 28.5 million customers across hundreds of Indian cities using multiple distribution channels including a pan-India network of branches, ATMs, phone banking, net banking and mobile banking. Within a relatively short span of time, the Bank has emerged as a leading player in retail banking, wholesale banking, and treasury operations, its three principal business segments.

The Bank’s competitive strength clearly lies in the use of technology and the ability to deliver world-class service with rapid response time. Over the last 19 years, the Bank has successfully gained market share in its target customer franchises while maintaining healthy profitability and asset quality.

As of December 31, 2013, the Bank had a distribution network with 3,336 branches and 11,473 ATMs in 2,104 cities/towns.

For the quarter ended December 31, 2013, the Bank’s total income was INR 127.39 billion (`12,739.0 crore) as against INR 108.18 billion (`10,818.1 crore) for the quarter ended December 31, 2012. Net revenues (net interest income plus other income) were INR 67.83 billion (`6,783.1 crore) for the quarter ended December 31, 2013, as against INR 59.09 billion (`5,909.4 crore) for the corresponding quarter of the previous year. Net Profit for the quarter ended December 31, 2013, was INR 23.25 billion (`2,235.7 crore), up by 25.1% over the corresponding quarter ended December 31, 2012.

Total income for the year ended March 31, 2013, was INR 419.175 billion (`41,917.5 crore).

Leading Indian and international publications have recognised the Bank for its performance and quality.

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