With $1.5 billion in mobile volume processed in the past 12 months, Xoom is poised for further growth.
SAN FRANCISCO, CA, May 13, 2014 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, today announced a major upgrade to the Xoom App that allows Xoom customers to sign up and send money from their mobile devices to friends and family members instantly at the outset, not only to existing recipients.
Since its launch in June 2013, Xoom repeat customers have been using the Xoom App to send money to their existing recipients. Now, in a few simple steps, Xoom’s new App release allows money senders to sign up and send money to someone new for the first time — in addition to any existing recipients – using iOS or Android mobile devices. To send to new recipients, users provide information about how much to send, recipient details and method of payment and then the money is on its way.
Repeat Xoom customers continue to enjoy the Xoom App for best-in-class mobile money transfer. The Xoom App is unique in its simplicity, allowing Xoom customers to complete a “Quick Send” in seconds to their existing recipients in a novel “one tap and one swipe” technique.
In the 12 months ending March 31, 2014, Xoom processed $1.5 billion in mobile volume and in Q1-2014, 45 percent of Xoom transactions were sent via mobile devices.
“The App upgrade presents a tremendous opportunity for Xoom,” said Joe Raymond, Xoom’s Vice President of Product. “In keeping with our mission of creating a seamless customer experience across our platform, our upgrade will make it faster and easier for new users to send money for the first time directly from the Xoom App, a major step forward for our mobile offering. We believe this enhanced customer experience will make it even easier for new users to send money to friends and family.”
Xoom offers customers a Spanish-language experience on its App, desktop and mobile sites and via Xoom’s 24-hour customer care center. In addition to fast and simple money transfers on-the-go, Xoom customers can use the App to track the status of their money transfer as their money moves to their loved ones. Other key features of the Xoom App include the ability to review Xoom’s low fees, check exchange rates, contact customer service and access links to other Xoom services.
Xoom is a leading digital money transfer provider that enables consumers to send money to 31 countries in a secure, fast and cost-effective way, using their mobile phone, tablet or computer. During the 12 months ended March 31, 2014, Xoom’s more than 1.1 million active customers sent more than $6.1 billion to family and friends. The company is headquartered in San Francisco and can be found online at Xoom.com.
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 relating to, among other things, Xoom’s business expectations, including, but not limited to, its expectations regarding its market demand and products. These forward-looking statements are based upon the current expectations and beliefs of Xoom’s management as of the date of this press release, and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. All forward-looking statements made in this press release are based on information available to Xoom as of the date thereof, and Xoom disclaims any obligation to update these forward-looking statements.
In particular, the following factors, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: Xoom’s failure to attract new customers or retain existing customers; fluctuations in foreign exchange rates; competitive pricing and marketing strategies by competitors; declines in customer confidence in its business or in money transfer providers generally; the adoption of mobile phones and devices to access information on the Internet and use of its services; and other risks and uncertainties.
For a detailed discussion of these and other cautionary statements, please refer to the risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to Xoom’s Annual Report on Form 10-K for the year ended December 31, 2013 and any subsequently filed reports on Forms 10-Q and 8-K. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (“EDGAR”) at www.sec.gov or Xoom’s website at Xoom.com.
If you’re in the market for electronic devices – and if you aren’t now, you surely will be – there are so many choices that might make you feel overwhelmed. But just as surely as there are many ways to go, there are also many options out there that are important and will help you make the decision that’s best for you.
The kind of operating system the device uses was the most important reason to 26 percent who answered the survey. App capabilities and brand were the most important reason chosen by 18 percent in the survey, while 15 percent said it was the price of the smartphone or tablet.
The life of the battery was the most important reason for 10 percent of the respondents and five percent said the size of the screen was the deciding issue.
What’s most important to you? Maybe it’s best to take into account all of the reasons that make selecting a smartphone or tablet important. You’re the one that’s going to be using it, after all.
It’s always the same date every year and it’s also something you will always remember for a very basic reason. Because Mother’s Day is simply unforgettable. The second Sunday every May is the one single day on the calendar and in your heart when we recognize our mothers and give them the respect they deserve every day of the year.
Flowers for Mother’s Day, sure, you may have guessed that flowers are the most popular gift for moms, as 31 percent of those asked in the survey responded. Some 20 percent who answered the survey said a gift card was their idea how to best show respect for their mothers on Mother’s Day.
And 15 percent of the respondents said a special Mother’s Day card was their choice of honoring mom, nine percent answered a day at the spa or salon, six percent said perfume or makeup and five percent said their choice of gift for their mother would be chocolates.
Whatever your mother gets, she’ll be happy, as long as it’s wrapped in love.
Staying connected isn’t just about maintaining a relationship because there clearly is a practical side to it as well. The truth is that if you’re not connected, you’re out of touch, literally, at least in one particular instance that probably you and everyone around you understands easily.
Perhaps not surprisingly, there was an overwhelming choice – laptop or desktop was the answer from 96 percent of the respondents in the survey. Some 34 percent said they used their smart phone to access the internet at home and 16 percent answered that they used their tablet while 12 percent who took the survey said something else.
It seems possible that smart phones are most often used when you’re on the go, and that it’s more convenient to log on using your laptop or desktop when you’re at home. But whatever device to access the internet works best for you, it seems clear that staying connected is becoming an even greater part of our lives. And it probably isn’t going to slow down anytime soon.
Sending a gift package or receiving one, there is probably no difference in which makes you feel better. And it doesn’t even have to be a birthday or a Christmas or a special occasion, either, it is merely the act.
Xoom, one of the global leaders in money transfers, conducted an exclusive survey of its Fil-Am customers recently and asked this intriguing question: ‘Have you sent a balikbayan box to the Philippines in the last 12 months?’
More than half of the respondents, 56 percent, said yes they had, while 44 percent said they had not. That probably means they are getting around to it soon.
There is something special about the decades-old custom of sending boxes to family and loved ones back home, filled with such items as non-perishable food, clothing, linen, household items or toys. Often it doesn’t even matter if some of the items aren’t difficult to find in the Philippines. Rules allow one balikbayan box from the sender every six months. The boxes are easy to get at most shipping container stores.
Most of the time, it doesn’t really matter what’s inside, because the impact balikbayan boxes have is about something else – enhancing the Philippine tradition and culture for preserving family ties that can be expressed in gift-giving.
When it comes to watching television, it may be that the only thing everyone can agree on is that the ultimate symbol of authority is the person who is holding the remote control. Everything else is up for grabs, or so it seems. But of course, it goes far beyond broadcast TV. In the mix, there is also streaming television, videos and on-line movies as well.
Xoom came up with a provocative question in its latest survey of Fil-Am customers who use the global money transfer giant. Xoom asked, ‘How often do you watch non-Filipino videos, shows or movies on-line?’
The answers are telling, and what they’re telling us is that Filipinos have strong opinions about their entertainment intake and that they are steadfastly loyal to a specific source of it.
Less than a quarter of the Fil-Ams surveyed, 23 percent, said they watch non-Filipino videos, shows or movies online more than five hours a week. Meanwhile, 20 percent said that number is three to five hours a week and 27 percent answered less than three hours a week. The largest percentage of respondents – 30 percent – said that they never watch non-Filipino videos, shows or movies online.
When it comes to sending money to loved ones at home, you want to choose a company that has little to no surprises along the way. Fortunately, today, there are more consumer protections in place that require money transfer companies to maintain transactional information before, during and after you make your transfer. But in the rare instance that something unexpected interferes with the successful transfer of your money, it is worth examining how your prospective company handles that situation.
Full Disclosure – Every Step of the Way
Due to a lack of consumer protections, the process of transferring money has not always been as transparent as it is today. In the past, remittance senders might not have been able to view some key information throughout the transfer. For example, while they may have known the fees up-front, they may have been unclear about how much money was actually received on the other end. Plus, if there was an error in the transaction, they may not have understood what the cause of the error was or how to quickly resolve the issue.
Today there are more federal regulations in place to help protect customers, especially when it comes to displaying all relevant information that affects senders and recipients during the transfer process. Items such as up-front fees, exchange rates, the amount of money the recipient will receive and the time when the money will be available to be picked up all must now be revealed. Knowing that you can see every piece of information that impacts your transfer should help boost confidence in the integrity of the process. Look for a clear disclosure of all of your fees prior to sending.
This is why at Xoom, we enable customers to track the status of their transfers online, via SMS text messages or email updates, or by taking advantage of 24/7 phone support if questions still remain. We will automatically send you e-mail updates at three stages of the process: 1) Soon after you submit a transaction, 2) When your payment has cleared and your remittance has been transferred to a trusted banking or retail partner in the recipient’s country and 3) When your recipient has received the funds.
Quick and Painless Error Correction
Money transfer companies are generally responsible for remittance errors. Thus, if a remittance sender reports a problem with a transfer within 180 days, the provider must perform an investigation into the error and correct the problem. If the money transfer company uses agents, they may also be held accountable for mistakes made by their agents. This is a very important item to investigate. Check to confirm that the company you choose offers a money-back guarantee, thereby ensuring the money you send will be received by your recipient or they’ll refund your transaction in full. If you can’t find this information on their website, contact them and make sure it is an official part of their policy. If they don’t do it, don’t use them.
At Xoom, we understand just how important this remittance process is to the well-being of your families. That is why we strive to be as transparent and reliable as possible, we offer a money-back guarantee for your peace of mind and we were the first to adhere to the new Consumer Financial Protection Bureau’s regulations.
Dominicans can now send money with Xoom.com directly to a bank account at Banco Popular Dominicano within 15 minutes
SAN FRANCISCO, CA, April 9, 2014 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, today announced that Banco Popular Dominicano is offering Xoom’s fast deposit services to the bank’s checking and savings accounts in usually less than 15 minutes to the Dominican Republic. With the addition of Banco Popular Dominicano, Xoom expands its cash pickup network in the Dominican Republic to 576 locations, including Banco BHD, Caribe Express and Banco del Progreso. Xoom and Banco Popular Dominicano also offer Cash Pickup at more than 200 locations across the island.
“Banco Popular Dominicano and Xoom are committed to providing innovations that bring more convenience to our customers and their loved ones,” said Julian King, Xoom’s Senior Vice President, Marketing and Corporate Development. “By adding Banco Popular Dominicano to our network, we are providing customers more options when sending money to the Dominican Republic, and a seamless experience for both the sender and recipient.”
Dominicans will be able to receive their money faster, since they will be able to withdraw the funds from their Banco Popular Dominicano account anytime at more than 700 ATMs across the island. Traditionally, Dominicans receive money through home delivery or cash pickup during business hours. This new faster option gives them access to their money during evening hours, weekends and holidays through the Banco Popular Dominicano ATM network.
“Xoom is an exciting partnership for Banco Popular Dominicano,” said Francisco Ramírez, Banco Popular Dominicano’s Marketing Vice President. “Xoom shares our vision in providing a faster way for sending and receiving money in the Dominican Republic. The innovative bank deposit service makes money available for withdrawal at any of our ATMs in usually less than 15 minutes.”
Xoom customers can send money to the Dominican Republic any time from Xoom.com by clicking here: www.xoom.com/banco-popular. The site is available 24 hours a day, seven days a week, 365 days a year, from any internet-connected device. Banco Popular Dominicano processes bank deposits seven days a week, 23 hours a day. For customers who prefer cash pick up, Banco Popular Dominicano branch locations are open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 9:00 AM to 1:00 PM.
Spanish Language App and SMS Text Alerts
Last year, Xoom announced that it is the first pure-play remittance provider to offer a Spanish-language App for Android and iOS phones. The Xoom App is unique in its simplicity, allowing Xoom customers to complete a quick send money transfer to their recipient with “one tap and one swipe.” This slide-to-send technique allows Xoom customers to send a money transfer to an existing recipient in just seconds.
Xoom offers customers a Spanish-language experience on its mobile App, their desktop and mobile sites and their 24-hour customer care center.
In addition to fast and simple money transfers on the go, Xoom customers can use the App to track the status of their money transfer as their money moves to their loved ones. Other key features of the Xoom App include the ability to review Xoom’s low fees, check exchange rates, contact customer service and access links to other Xoom services.
Xoom is a leading digital money transfer provider in 31 countries, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the year ended December 31, 2013, Xoom’s more than one million active customers sent more than $5.5 billion to family and friends. The company is headquartered in San Francisco and can be found online at Xoom.com.
About Banco Popular
Banco Popular Dominicano is the first bank in the capital of the Dominican Republic, and is a leader in commercial banking and financial services in the country. In 2011, it generated assets of RD $205.553 million (about U.S. $5.265 million and € 4.000 million). Constituted in 1963, Banco Popular opened its doors in Santo Domingo, January 2, 1964. It has 200 branches and more than 700 ATMs across the country.