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16
Jan

Xoom ra mắt dịch vụ chuyển tiền về Việt Nam

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Dịch vụ chuyển tiền của Xoom hiện nay đã vươn tới 31 quốc gia trên toàn thế giới

SAN FRANCISCO, CA, ngày 16 tháng 01 năm 2014 – Xoom Corporation (NASDAQ: XOOM), một công tycung cấp dịch vụ chuyển tiền kỹ thuật số hàng đầu, hôm nay đã thông báo sự kiện ra mắt dịch vụ chuyển tiền về Việt Nam của mình. Dịch vụ gửi tiền ngân hàng này cho phép những người Mỹ gốc Việt gửi tiền qua mạng cực kỳ tiện lợi vào bất cứ tài khoản tiết kiệm Việt Nam đồng nào tại Việt Nam.  Với sự góp mặt của Việt Nam, dịch vụ chuyển tiền Xoom nay đã vươn tới 31 quốc gia trên toàn thế giới

“Chúng tôi rất vui mừng được thông báo rằng Xoom hiện đang mang đến cho các ngoại kiều Việt Nam một lựa chọn rất thuận tiện để gửi tiền về cho người thân của mình tại Việt Nam,” Ông John Kunze, Chủ tịch và Giám đốc điều hành của Xoom cho biết.  “Thị trường Việt Nam vẫn tương đối chưa được phục vụ đầy đủ trong lĩnh vực dịch vụ chuyển tiền qua mạng, trong khi rất nhiều người Mỹ gốc Việt luôn online và sử dụng điện thoại di động. Với Xoom, mọi người Mỹ gốc Việt đều có thể trải nghiệm việc chuyển khoản an toàn, thuận tiện bằng kỹ thuật số và rất hiệu quả về mặt chi phí với dịch vụ khách hàng suốt 24/7. Sẽ không còn cảnh xếp hàng chờ đợi hoặc điền các mẫu đơn.”

Xoom giúp các ngoại kiều Việt Nam gửi tiền trực tiếp từ computer, máy tính bảng (tablets) hoặc điện thoại di động một cách an toàn và thuận tiện đến bất cứ tài khoản tiết kiệm nào tại Việt Nam.  Khi thanh toán bằng tài khoản ngân hàng, khách hàng có thể gửi đi lên đến 2,999 đô-la và chỉ tốn 2,99 đô-la.  Người nhận có thể nhận được Việt Nam đồng từ tài khoản ngân hàng của họ mà không bị rủi ro khi giữ tiền ở nhà hoặc mang đi trên đường.

Quảng cáo trên Ti-vi
Xoom đã giới thiệu hoạt động hỗ trợ quảng cáo cho việc ra mắt tại Việt Nam này bằng một mẩu quảng cáo trên truyền hình dài 30 giây có tên “Gửi tiền về Việt Nam—Cách tốt hơn.”  Quảng cáo này sẽ được phát trên hầu hết các đài truyền hình tiếng Việt cho đến ngày 23 tháng 3 năm 2014, và có thể được xem tại đây: https://www.youtube.com/watch?v=KSIOytnWUR0.   Quảng cáo này là một phần của chiến dịch “Better Way” (Cách Tốt Hơn) đã giành được giải thưởng cho Xoom, được ra mắt vào năm 2011.

Giới thiệu về Xoom
Xoom là công ty cung cấp dịch vụ chuyển tiền kỹ thuật số hàng đầu, chú trọng vào việc hỗ trợ người tiêu dùng gửi tiền một cách nhanh chóng và hiệu quả về mặt chi phí bằng điện thoại di động, máy tính bảng (tablets) hoặc computer. Trong giai đoạn12 tháng kết thúc vào ngày 30 tháng 9 năm 2013, hơn 997,000 khách hàng của Xoom đã gửi hơn 5.1 tỷ đô-la về cho gia đình và bạn bè ở 30 quốc gia. Công ty có trụ sở tại San Francisco và có thể được tìm thấy qua mạng tại Xoom.com.

3
Jan

Selecting a Money Transfer Service: Choose Good Customer Service

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Many consumers view customer service as a dinosaur or as too much trouble to try. Remember those golden days when operators really took your call when you needed help? When selecting a money transfer company, you should consider a company that treats you like you really matter.

“Due to Unusually High Call Volume…”
When you call a company for customer service, what do you usually encounter? A maze of automated phone options followed by an interminable hold with lousy Muzak and a message that there is an “unusually high call volume” that repeats … and repeats.

Folks, when you’re sending your precious money to your loved ones back home, you want to get a live human being who answers the phone right away and answers your question to your satisfaction. You can’t recall the last time that happened?

Yes, we are living in an age of depersonalized customer service, where it feels like you, the customer, appear to be the lowest when calling for help. So, how do you determine who provides the best support when you need it the most? Who will answer the phone right away and treat you like you really matter? Well, that’s going to be difficult for you to figure out until you actually pick up the phone and call. Contact Xoom.com at any time to see how we put you first: (877) 815-1531 .

Check Third-party Customer Service Evaluations
But, there are a few independent analyses out there and one can be found in this document on The Market for Money Transfers. On page 10, you will notice a chart whose last column is headed “Client Support.” The criteria evaluated in this answers client’s questions, and offers additional help.” As you look at this chart, you will notice that only eight out of 37 companies evaluated scored a 4 (from a scale of 1-4). So, that might be a good place to start. Since some of those companies may not be operating in the U.S., that will further refine your search.

Which Money Transfer Company Will Work the Hardest for Your Business?
The most important consideration here is that you want a money transfer company that is devoted to its customers, that places top priority in making its customers happy and will do whatever it takes to resolve any issues that arise. In other words – they want you as a customer “for life.”

It starts with the opening welcome call when you sign up and every call that follows. So, if you’re waiting too long on hold for a money transfer company to answer, it’s time to switch to one that puts you and your family first.

At Xoom, we pride ourselves in answering all calls fast and in English, Spanish or Tagalog, 24/7/365.

19
Dec

Xoom Celebrates 10 Years of Service to the Philippines

Filipino customers have been sending money through Xoom since December 2003

SAN FRANCISCO, CA, December 19, 2013 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, today announced the celebration of 10 years of business from the United States to the Philippines.  Since December of 2003, Xoom has partnered with the Philippines’ largest banks and retailers, launched ground-breaking initiatives and introduced a mobile app and SMS texting for those sending money and their recipients. Xoom’s business model has been a catalyst in the shift from offline, inconvenient cash-to-cash operators, to online and mobile.

“In 10 years, Xoom’s service to the Philippines has evolved from having one bank offering deposits in days, to services to more than 50 banks and retailers and money arriving instantly,” said John Kunze, President and CEO for Xoom.  “It has been a wonderful 10 years and we are happy to have served the Filipino-American community. We look forward to serving its remittance needs for another 10 years and beyond.”

Xoom’s partnerships with the Philippines’ largest banks, BDO Unibank, Inc., Bank of the Philippine Islands (BPI), Metrobank and Philippine National Bank (PNB), and leading retailers such as Cebuana Lhuillier Services Corporation and M. Lhuillier Financial Services Inc. and Globe GCASH, allow Xoom to provide bank deposit, cash pick-up at more than 13,000 convenient locations.

 Key Milestones

  • In 2003, Xoom’s inaugural money transfer service in the Philippines was launched with Equitable PCI Bank (later acquired by BDO) to service the needs of Xoom’s Filipino cash recipients
  • In 2006, Xoom added 700 cash pickup locations through Cebuana Lhuillier and One Network Bank’s Mindanao branches
  • Xoom and BPI partnered in 2007 for bank deposits
  • In 2008, Xoom and PNB partnered for money transfers available in minutes
  • Xoom added 24/7 cash pickup enhancements in 2009, with money available within minutes at 1,200 Cebuana Lhuillier, 1,000 M. Lhuillier and more than 400 GCASH remit locations and payout outlets
  • Rush door-to-door delivery service was introduced in 2010
  • In 2011, Xoom added cash pickup service in minutes with BPI and PNB
  • Xoom introduced Bank-to-Bank ULTRA in 2012, a higher-tiered level of service providing confirmed bank deposits in less than one hour
  • The  Xoom Money Transfer App became available in 2013 for Android and iOS devices
  • In 2013, Xoom launched StatusTrak, with text message and email updates; and POWR (Pay Only When Received), which provides customers assurance that Xoom will not charge them until their loved ones receive their money; also in 2013, Xoom offered instant deposits to all BDO accounts

“Xoom offers safe, convenient and cost-effective digital money transfers, with 24/7 customer service,” Kunze added. “We are all very proud of this 10 year milestone with the Philippines and grateful to our customers who helped get us here. Xoom continues to improve its services and we look forward to many more milestones in our service for Filipinos.”

About Xoom
Xoom is a leading digital money transfer provider, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the 12 month period ended September 30, 2013, Xoom’s more than 997,000 active customers sent more than $5.1 billion to family and friends in 30 countries. The company is headquartered in San Francisco and can be found online at Xoom.com.

16
Dec

Xoom Announces Instant Deposit Service with BDO, the Largest Bank in the Philippines

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Money can be deposited instantly into any BDO account, 24 hours a day, seven days a week, 365 days a year

SAN FRANCISCO, CA, December 10, 2013 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, and BDO, the largest bank in the Philippines, have collaborated to offer instant bank deposit to all BDO accounts.  This new service allows Xoom customers to instantly send money directly into a BDO account.

“Xoom is committed to providing ‘instant’ in all of our services, and we are pleased to launch instant deposit with the largest bank in the Philippines, BDO.” said Julian King, Senior Vice President of Marketing and Corporate Development for Xoom. “With our collaboration with BDO, people can rest assured that their loved ones can receive their money without waiting or having to be mindful of cut-off times.  Xoom customers can send 24 hours a day, seven days a week, every day of the year from their computer, mobile phone or tablet.”

In the past, people were mindful of cut-off times, arranging their schedule to get to the bank to deposit their money and not have to wait another full day.  Instant deposit means no waiting on the part of either the sender or recipient, making this a fast and convenient service for all Xoom customers. Visit Xoom.com/philippines  for more information.

About Xoom
Xoom is a leading digital money transfer provider, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the 12 month period ended September 30, 2013, Xoom’s more than 997,000 active customers sent more than $5.1 billion to family and friends in 30 countries. The company is headquartered in San Francisco and can be found online at Xoom.com.

13
Dec

Selecting a Money Transfer Service: Money-Back Guarantee and Cancellations

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You’ve settled in a new country and you’ve worked hard to make the most of a better employment opportunity. Perhaps your family is looking to you to help provide much-needed financial assistance and in turn, you are seeking the fastest and safest way to send your hard-earned money back home. Here are two items to consider when choosing a money transfer company.

Does the Money Transfer Company Offer a Money-back Guarantee?
This is a very important item to investigate. Check to confirm that the company you choose offers a money-back guarantee, thereby ensuring the money you send will be received by your recipient or they’ll refund your transaction in full. If you can’t find this information on their website, contact them and make sure it is an official part of their policy. If they don’t do it, don’t use them.

Cancellation & Refund Policies
On occasion, you may have reason to cancel a transaction after you have already sent your remittance. The right money transfer company will give you the option of requesting a cancellation and, ideally, the ability to track the status of that request online. With most money transfer companies, consumers may have up to 30 minutes after payment to cancel a transaction. If they cancel within the 30-minute window, they will get their money back, even if they make a mistake, change their minds or just don’t feel right about the transfer.

Timing is key here. If the money has not yet reached your recipient within the 30 minute window,  your money transfer company should do everything in its power to honor your cancellation request and you should be eligible for a refund.

At Xoom, we understand just how important this remittance process is to the well-being of your families. That is why we were the first to adhere to the new Consumer Financial Protection Bureau’s regulations.

12
Dec

Éxito Joins Xoom’s Cash Payout Network for Money Transfers to Colombia

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Éxito, Carulla and Surtimax Supermarkets enter online and mobile remittances with Xoom

SAN FRANCISCO, CA, December 12, 2013 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, has announced a partnership with Éxito, Carulla and Surtimax supermarkets, offering Xoom’s international money transfer services at more than 210 locations throughout Colombia.  The partnership expands Xoom’s payout network to more than 1,000 cash payout locations in Colombia.

“Éxito, Carulla and Surtimax supermarkets are a part of Grupo Éxito — the largest retail company in South America,” says Julian King, Xoom’s Senior Vice President, Marketing and Corporate Development. “They are open late every day of the year, Sundays and holidays included, which makes this very convenient for our customers, as they don’t have to rush from work to receive their money.  Grupo Éxito is a great addition to Xoom’s Colombian network.”

Xoom customers can send up to $1,000 for cash pickup at Éxito, Carulla and Surtimax supermarkets.  Customers do not need to purchase at Éxito or Carulla to receive their cash; just go to the customer service desk, present their government ID and an Éxito staff member will assist them. Click this link  Xoom.com/exito  for more information.

“Both Éxito and Xoom are committed to excellent customer service, reliability and convenience,” says Giovanni Velásquez Ruiz, Director de Canales Alternos at Grupo Exito.  “We’re proud of Xoom, now offering its customers a safe and convenient way to pick up cash through the Éxito network.”

To send money to Colombia, customers log on 24 hours a day, seven days a week, from any internet connected device and follow the simple steps to complete their money transfer.

Spanish Language App and SMS Text Alerts
Earlier this year, Xoom announced that it is the first pure-play remittance provider to offer a Spanish-language App for Android and iOS phones.  The Xoom App is unique in its simplicity, allowing Xoom customers to complete a quick send money transfer to their recipient with  “one tap and one swipe.” This slide-to-send technique allows Xoom customers to send a money transfer to an existing recipient in just seconds.

Xoom offers customers a Spanish-language experience on its mobile App, their desktop and mobile sites and their 24-hour customer care center.

In addition to fast and simple money transfers on the go, Xoom customers can use the App to track the status of their money transfer as their money moves to their loved ones.  Other key features of the Xoom App include the ability to review Xoom’s low fees, check exchange rates, contact customer service and access links to other Xoom services.

The Xoom App is available at the Apple AppStore and Google Play.

About Xoom
Xoom is a leading digital money transfer provider, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the 12 month period ended September 30, 2013, Xoom’s more than 997,000 active customers sent more than $5.1 billion to family and friends in 30 countries. The company is headquartered in San Francisco and can be found online at Xoom.com.

About Éxito
Grupo Éxito is the first company in the commercial sector in Colombia, and has over 60 years experience in the business field. The Colombian chain works with quality products in diverse sectors such as food, personal, pets, entertainment, textiles, cleaning products and appliances.

Grupo Éxito in Colombia recently introduced a new mobile service, Mobile Success, a business aimed at customers of the chain and their family.

Other services and activities that complement services of Grupo Éxito are consumer loans to customers, travel agents, textile and food industries, electronic commerce, fuel distribution and a real estate business that develops shopping centers. Through of all these lines of business, Grupo Éxito directly employs over 37,000 people.    

12
Dec

Grupo Éxito se une a la red de pagos en efectivo de Xoom para transferencias de dinero a Colombia.

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Ahora Almacenes Éxito, Supermercados Carulla y Surtimax aceptan envíos de dinero por Internet y dispositivos móviles a través de  Xoom.

SAN FRANCISCO, CA, 12 de diciembre de 2013 - Xoom Corporation (NASDAQ: XOOM) proveedor de transferencias digitales de dinero líder en su campo, ha anunciado su asociación con Almacenes Éxito y los Supermercados Carulla y Surtimax, para ofrecer los servicios internacionales de transferencia de dinero de Xoom en más de 210 sucursales en Colombia. Esta asociación amplía la red de pagos de Xoom a más de 1.000 puntos de pago en Colombia.

“Almacenes Éxito y Supermercados Carulla y Surtimax son parte del Grupo Éxito – una de las empresas del sector retail más grande de Sur América”, dice Julian King, Vicepresidente Senior de Mercadeo y Desarrollo Corporativo de Xoom. “Ellos abren hasta tarde todos los días del año, incluyendo domingos y festivos, lo cual es muy conveniente para nuestros clientes, ya que no tienen que salir corriendo de su trabajo para recibir su dinero. El Grupo Éxito es una gran adición a la red colombiana de Xoom.”

Los clientes de Xoom pueden enviar hasta USD 1.000 para pago en ventanilla en Almacenes Éxito y Supermercados Carulla y Surtimax. Los clientes no necesitan hacer compras en Éxito o Carulla para recibir su dinero; simplemente ir a servicio al cliente, presentar su identificación y, un empleado de Éxito los atenderá. Haga clic en este enlace Xoom.com/exito para más información.

“Tanto Éxito como Xoom están comprometidos con excelente servicio al cliente, confiabilidad y conveniencia”, dice Giovanni Velásquez Ruiz, Director de Canales Alternos del Grupo Éxito. “Estamos orgullosos de Xoom, que ahora ofrece a sus clientes un modo seguro y conveniente para recibir dinero a través de la red de Éxito”.

Para enviar dinero a Colombia, los clientes pueden registrarse las 24 horas al día, siete días a la semana, desde cualquier dispositivo conectado a Internet y, seguir unos sencillos pasos para completar su transferencia de dinero.

App en español y alertas por mensajes SMS de texto
Al principio de este año, Xoom anunció que es el primer proveedor especializado en giros que ofrece una App en español para teléfonos Android e iOS. La App Xoom sobresale por su sencillez, ya que permite que los clientes de Xoom completen una transferencia de dinero a su destinatario con “sólo tocar y deslizar”. Esta técnica de deslizar para enviar permite que los clientes de Xoom envíen dinero a un destinatario existente en tan sólo segundos.

Xoom ofrece a sus clientes una experiencia en español en su App móvil y página de Internet y presta un servicio de atención al cliente las 24 horas.

Además de transferencias de dinero sencillas y fáciles sobre la marcha, los clientes de Xoom pueden usar la App para hacer seguimiento del estatus de su envío, mientras el dinero llega a sus seres queridos. Otras características claves de la App Xoom incluyen la capacidad de revisar las bajas comisiones de Xoom, verificar tipos de cambio, contactar a servicio al cliente y enlaces de acceso a otros servicios de Xoom.

La App Xoom se consigue en la App Store de Apple y en Google Play.

Acerca de Xoom
Xoom es un proveedor líder de transferencias digitales de dinero, dedicado a ayudar a los consumidores a enviar dinero de manera segura, rápida y económica, usando su celular, su tableta o su computadora. Durante el periodo de 12 meses terminado el 30 de septiembre de 2013, más de 997.000 clientes activos de Xoom enviaron más de USD 5.100 millones a familiares y amigos en 30 países en todo el mundo. La empresa tiene su sede en San Francisco y se puede encontrar en Internet en Xoom.com.

Acerca de Éxito
El Grupo Éxito es la empresa número uno en el sector retail en Colombia, con más de 60 años de experiencia en el campo de los negocios. Esta cadena colombiana trabaja con productos de calidad en sectores tan diversos como alimentos, artículos personales, mascotas, entretenimiento, textiles, artículos de aseo y electrodomésticos.

El Grupo Éxito introdujo recientemente en Colombia un nuevo servicio móvil, Móvil Éxito, un negocio dirigido a los clientes de la cadena y sus familias.

Otros servicios y actividades que complementan los servicios del Grupo Éxito son, crédito de consumo a sus clientes, agencia de viajes, industrias textiles y de alimentos, comercio electrónico, distribución de combustibles y una unidad inmobiliaria que desarrolla centros comerciales. A través de estas líneas de negocios, el Grupo Éxito emplea directamente a más de 37.000 personas.

9
Dec

Xoom and its Customers Sent $220,000 to Typhoon Yolanda Relief Efforts

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SAN FRANCISCO, CA, December 9, 2013 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, today announced that Xoom, along with its customers, have donated more than $220,000 to Filipino relief agencies to help victims impacted by Typhoon Yolanda.

Xoom and its customers donated the money to the Philippine Red Cross (PRC) and the ABS-CBN Foundation (ABS).  In addition to Xoom’s initial donation of $50,000 to the PRC, Xoom contributed 100 percent of all money transfer fees for contributions sent by Xoom customers to the PRC.

“Typhoon Yolanda was the most powerful storm ever to make landfall and its impact across the Philippines has been devastating,” said Pia Guter, Xoom’s Director of Marketing for the Philippines.  “Thank you to our customers, who made donations through Xoom to help our kababayans.  Our hearts go out to those affected by this powerful storm, and our thoughts are with the victims and their families, as well as the Filipino community around the world.”

About Xoom
Xoom is a leading digital money transfer provider, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the 12 month period ended September 30, 2013, Xoom’s more than 997,000 active customers sent more than $5.1 billion to family and friends in 30 countries. The company is headquartered in San Francisco and can be found online at Xoom.com.

9
Dec

Selecting a Money Transfer Service: Ease, Availability and Language

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Below are 3 tips to help guide you through the process of selecting the right money transfer company, one that is dedicated to earning your trust right from the start and committed to doing everything possible to make you a customer “for life.”

1. Ease of New Account Setup
As a new customer setting up an account should be as easy as providing your name, email address and choosing a secure password. Once you’ve set up your account you should easily be able to send a transaction as well as access all the account features.

2. 24/7 Availability
Any trustworthy money transfer service will offer you the convenience of 24/7 customer service. When sending money globally your money doesn’t sleep and neither should your transfer service.

3. Does the Service Speak Your Language?
This may seem obvious, but is worth mentioning. Given that most money transfer companies are functioning in multiple countries, any prospective company worth using should be able to communicate with you in your preferred language.

At Xoom, our mission is to make the remittance process as quick, easy, safe and economical as possible and when you need our assistance, we are going to go the extra mile to be there for you and take care of you. That’s why we built an approachable remittance service that is available when you need it-in the language you speak.

4
Dec

Selecting a Money Transfer Service: The Bank-to-Bank Option

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The money transfer market was once dominated by offline, fragmented, cash-to-cash operators whose services were often expensive, inconvenient and risky for both senders and receivers.

Over the past few years, the remittance industry has evolved to an online model, with computers and mobile devices leading the way. The fact is, when you remove cash from the sending side of the remittance process, you minimize the risk of loss or mishandling of cash on its way to your loved ones.

Simply put, the online approach delivers a more convenient, faster, safer and cost-effective way to send money home. Thus, we encourage you to stick with money transfer companies that employ the most up to date technology available to keep your transactions safe and secure.

Also, make sure your prospective money transfer company offers you the flexibility to pay for remittances by either withdrawing funds directly from your U.S. bank account or via a major credit card. Recipients in your home country should have the option to pick up the money in cash, have the money deposited into their bank account, or if the service is available in that country, have the money delivered to their door.

When Is Money Withdrawn from Your Account?
You might not have thought to ask this question, but it is a key consideration. It actually depends on how you decide to pay, whether it’s account-to-account, by credit card or cash pickup.

Often times, it can be a near-instant service (depending if you qualify); other times it might be a few hours. Depending on the country and type of payment, find a money transfer company that ensures the money you have sent actually reaches your recipient before withdrawing any money from your bank account.

Trusted Bank & Retail Partners
Be sure to find out what banks and retail partners work with a particular money transfer company, especially in the recipient’s country. When you are certain that the money transfer company is conducting business with a trusted partner on the other end, you will have more confidence in your ability to send money securely and that the pickup locations are safe and convenient for your family and friends at home.