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17
Mar

What do you look for in a money transfer company?

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There are several important reasons why Fil-Ams choose one money transfer company over another. And why not?  After all, it’s your money, so you’ve got your own good reasons.

That’s why Xoom, a global leader in the money transfer business, conducted an exclusive survey to discover what the most important qualities its customers look for when selecting a money transfer company.

Convenience for the sender was the top response and, perhaps not so surprising, convenience for the recipient was second. Speed, safety and security and the fees that are charged rounded out the top five responses.

Take any or all of the top five reasons and Xoom remains the right choice in selecting a money transfer company. It’s the hallmark of Xoom to be convenient, fast, secure and to offer reasonable costs.

Filipinos know a great business model when they see one, and that’s why Xoom easily covers the top reasons for money transfers back home.

Xoom offers instant deposits to all Metrobank, PNB and BDO accounts.  Xoom customers can access deposits 24 hours a day and seven days a week.  What’s more, the Xoom Money Transfer App has launched for Android and iOS devices.  Plus, the fees charged are about half of the industry leader.

Sounds convenient, fast, secure and low-cost, doesn’t it?

13
Mar

Xoom Wins a “W3 Award” in the Mobile Websites Finance Category

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In the fourth quarter of 2013, 42 percent of Xoom’s transactions were sent via mobile devices

SAN FRANCISCO, March 13, 2014 – – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, has won a 2013 Silver Award from W³, in recognition for Xoom’s Mobile Website in the finance category. Xoom’s Mobile Website was judged on the following factors: creativity, usability, navigation, functionality, visual design and ease of use. The W³ Awards honors creative excellence on the Web, and recognizes the creative and marketing professionals behind award winning Websites, Web Video and Online Marketing programs.

Xoom launched its fully optimized mobile site in November 2011.  The secure mobile site, m.xoom.com, was developed in partnership with Usablenet and allows customers to send money at any time, from any Internet-enabled location.

“We believe we are shifting the way consumers transfer money around the globe by changing their habits and preferences and Xoom’s mobile strategy is playing a large part in this change,” says Joe Raymond, Xoom’s Vice President of Product.  “Xoom’s mobile website epitomizes the convenience and time-saving service of sending money with Xoom.com on a mobile device.  We are thrilled with the W³ award and we will continue to optimize our services for mobile devices to capitalize on the continued and growing trend in mobile usage.”

In 2013, 35 percent of Xoom’s transactions were sent via mobile devices compared to 20 percent in 2012. In the fourth quarter of 2013, 42 percent of Xoom’s transactions were sent via mobile devices. During 2013, approximately $1.2 billion of Xoom’s gross sending volume was sent from mobile devices which represented growth of approximately 186 percent compared to 2012.   In 2013, Xoom announced that the Xoom Money Transfer App was available in both English and Spanish, for Android and iOS devices.

About Xoom
Xoom is a leading digital money transfer provider in 31 countries, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the year ended December 31, 2013, Xoom’s more than one million active customers sent more than $5.5 billion to family and friends. The company is headquartered in San Francisco and can be found online at Xoom.com.

About W3
The W³ Awards honors creative excellence on the Web, and recognizes the creative and marketing professionals behind award winning Websites, Web Video and Online Marketing programs. The W³ is the first major Web competition that is open to small firms, Fortune 500 companies and international agenciesThe W3 Awards are sanctioned and judged by the International Academy of the Visual Arts, an invitation-only body consisting of top-tier professionals from media, advertising, and marketing firms.

11
Mar

Which electronic items do you plan to purchase in the next six months?

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It’s hardly a secret that we live in an on-line, digital society right now.  That’s simply the way it works.  We find ourselves right in the middle of a hurry-up, fast-paced lifestyle and we want our information, well, 10 minutes ago would be just fine, thank you.

Our need for speed breaks out onto many platforms, which is what Xoom found out recently in a survey of its customers.  Respondents were asked what kind of an electronic device did they intend to purchase in the next six months.

The results showed that exactly half said they would buy either a laptop (29 percent) or a smart phone (21 percent) before six months are up.  And another 16 percent said they would purchase a tablet.

And this is important for what reason?  One of the biggest and most important is that it makes it easier and faster for FilAms to use Xoom and transfer money back home to their Filipino family, friends and loved ones.

Xoom’s online money transfer to the Philippines has always been quick and easy, and now it’s even quicker with the emergence of the Xoom Money Transfer App, available for Android and iOS devices.  So as it turns out, those who are in the market for smart phones really are pretty smart themselves.

4
Mar

Do you visit the Philippines at least once a year?

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When you travel, the world gets smaller. Time and distance don’t seem to mean as much as before because the globe isn’t as massive as it used to be. And whether it’s the reason for the journey or the destination itself that matters most, Fil-Ams have got it figured out for themselves.

According to an exclusive survey of its customers by Xoom, a global leader in money transfer, an overwhelming majority of 87 percent of its customers travel to the Philippines at least once a year.

But look inside the numbers. The reason is simple why so many Fil-Ams travel to the Philippines on such a regular basis. It’s that friends and family and loved ones are always an integral part of their lives. Few people are as close-knit as Filipinos and a bunch of time zones and hours of air travel aren’t going to change that perspective.

The connection to home, the belief in strong family ties, the bonding to country and a proud nationality – they’re all central to the unique and personal makeup of Filipinos who live in the U.S.  Eventually, the core reason why the vast majority of Fil-Ams visit the Philippines at least once a year becomes clear. There’s no place like home.

25
Feb

How do you keep in touch with your family in the Philippines?

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There are many popular ways to communicate with your loved ones after you send money back home and they run almost all the way across the board with on-line opportunities or mobile devices.  That’s because they’re the most convenient.

Xoom, the expert in global money transfer, has conducted a new, revealing survey of its customers that identifies the most popular methods to check in with Filipino recipients of money transfers.  Most of those who transfer money wind up communicating with the people who are receiving it by using E-mail, Facebook, the phone or Skype and Google Talk.

It’s important to remember that however you communicate about your money transfers with mom or dad or any other friend or family member back home in the Philippines, it doesn’t really matter.  Well, a note in a bottle probably isn’t so good.  But what does matter is that regardless of the method you choose to have a conversation about money transfers, you should always choose Xoom to make it happen.  That’s because Xoom is not only the most convenient way to send money, it is also the quickest and safest.

Transferring money shouldn’t be a worry or a hassle, but it should be reliable and secure, and that’s just what Xoom is.  John Kunze, president and CEO of Xoom, probably said it best:  “It’s safe and secure, it’s Xoom.”

19
Feb

With the Peso depreciating against the U.S. Dollar, will Filipinos be more likely to send more money home?

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What’s the best time to send money to your loved ones in the Philippines?

Now would be good.  That’s what Xoom discovered as the result of its survey of the global money transfer company’s customers, conducted in January 2014.

We see that 40 percent of the respondents said they plan to send more money home now that the peso is depreciating.

It’s about timing and money.  The Philippine peso is depreciating against the U.S. dollar and has reached the 45 peso to the dollar level, the first time in four years it has hit that mark (as of February 11, 2014).

We know that when the peso depreciates, money transfer recipients in the Philippines benefit by getting more pesos for every dollar sent to them.

Why is the peso weakening against the dollar?  There are several factors, including the uncertainty about the speed and the duration of the U.S. Federal Reserve narrowing its stimulus program.  But there is something that is certain:  right now is a really good time to send money back home to the Philippines because it’s favorable financially for both the sender and the recipient ($1.00 U.S. = 45 PHP).

“I encourage our kababayans to send money now while the exchange rates are favorable to them,” said Pia Guter, Xoom’s Director of Marketing for the Philippines.  “It’s fast and convenient to send with Xoom.com and you can send up to $2,999 for only $4.99.”

5
Feb

Xoom Corporation Acquires BlueKite

BlueKite team brings expertise in cross-border bill pay, mobile phone top-up payments

SAN FRANCISCO, CA, February 4, 2014 – Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, today announced it has acquired BlueKite, LTD, a cutting edge technology company that develops solutions and applications to improve the way people around the world pay their bills.  Xoom acquired BlueKite for approximately $15 million in cash and equity.

BlueKite has built a robust technology platform for cross-border bill payments and mobile phone top ups.  This acquisition will allow Xoom to offer adjacent services to their burgeoning money transfer offerings, with the ability to pay bills for their loved ones, as well as top-up mobile phones. By facilitating safe, reliable and accurate cross-border bill payments, Xoom will be able to help its customers take even better care of family members back in their home country.  Guatemala City-based BlueKite currently has 30 employees.

“I am very pleased to announce that Xoom has acquired this exciting, young company, BlueKite.  By adding these services, Xoom continues to broaden our relationship with our customers, and in so doing, create greater lifetime value and increased loyalty to the Xoom brand,” said John Kunze, President and CEO for Xoom.  “We’re excited to build out bill pay and top-up services and enlarge and strengthen the Xoom team with our new development center in Guatemala City.  This development center will also augment our San Francisco product and development efforts.”

Bobby Aitkenhead, former CEO of BlueKite, will report to Kunze as vice president in charge of Xoom Bill Pay and Xoom Top Up.  ”Xoom’s online and mobile platforms are disrupting traditional forms of money transfer, and we are thrilled to be part of the Xoom team,” said Aitkenhead. “The people, technology, consumer reach, and brand appeal are a perfect fit for our company. We all look forward to a great future together and contributing to Xoom’s mission of offering customers convenient, fast and cost-effective ways to send money.”   Initial product services will be announced later this year.

About Xoom
Xoom is a leading digital money transfer provider in 31 countries, focused on helping consumers send money in a secure, fast and cost-effective way using their mobile phone, tablet or computer. During the year ended December 31, 2013, Xoom’s more than one million active customers sent more than $5.5 billion to family and friends. The company is headquartered in San Francisco and can be found online at Xoom.com.

Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 relating to, among other things, expectations, plans and prospects for Xoom, including, but not limited to, its expectations regarding its expansion into new markets, ability to improve the way people around the world pay their bills and market demand for bill pay products. These forward-looking statements are based upon the current expectations and beliefs of Xoom’s management as of the date of this press release, and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. All forward-looking statements made in this press release are based on information available to Xoom as of the date thereof, and Xoom disclaims any obligation to update these forward-looking statements.

In particular, the following factors, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: the evolving nature of the industry in which Xoom operates; its failure to attract new customers or retain existing customers; economic, political or regulatory factors beyond its control, in the U.S. or in countries to which its customers transfer money and pay bills; fluctuations in foreign exchange rates; competitive pricing and marketing strategies by competitors; the adoption of competing technologies that supplant its services; the failure of partners to disburse funds according to Xoom’s instructions; declines in customer confidence in its business or in money transfer providers generally; potential breaches of its security systems; and other risks and uncertainties.

For a detailed discussion of these and other cautionary statements, please refer to the risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to Xoom’s Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2013, Xoom’s Registration Statement on Form S-1 declared effective on September 10, 2013, and any subsequently filed reports on Forms 10-K, 10-Q and 8-K. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (“EDGAR”) at www.sec.gov or Xoom’s website.

3
Jan

Selecting a Money Transfer Service: Choose Good Customer Service

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Many consumers view customer service as a dinosaur or as too much trouble to try. Remember those golden days when operators really took your call when you needed help? When selecting a money transfer company, you should consider a company that treats you like you really matter.

“Due to Unusually High Call Volume…”
When you call a company for customer service, what do you usually encounter? A maze of automated phone options followed by an interminable hold with lousy Muzak and a message that there is an “unusually high call volume” that repeats … and repeats.

Folks, when you’re sending your precious money to your loved ones back home, you want to get a live human being who answers the phone right away and answers your question to your satisfaction. You can’t recall the last time that happened?

Yes, we are living in an age of depersonalized customer service, where it feels like you, the customer, appear to be the lowest when calling for help. So, how do you determine who provides the best support when you need it the most? Who will answer the phone right away and treat you like you really matter? Well, that’s going to be difficult for you to figure out until you actually pick up the phone and call. Contact Xoom.com at any time to see how we put you first: (877) 815-1531 .

Check Third-party Customer Service Evaluations
But, there are a few independent analyses out there and one can be found in this document on The Market for Money Transfers. On page 10, you will notice a chart whose last column is headed “Client Support.” The criteria evaluated in this answers client’s questions, and offers additional help.” As you look at this chart, you will notice that only eight out of 37 companies evaluated scored a 4 (from a scale of 1-4). So, that might be a good place to start. Since some of those companies may not be operating in the U.S., that will further refine your search.

Which Money Transfer Company Will Work the Hardest for Your Business?
The most important consideration here is that you want a money transfer company that is devoted to its customers, that places top priority in making its customers happy and will do whatever it takes to resolve any issues that arise. In other words – they want you as a customer “for life.”

It starts with the opening welcome call when you sign up and every call that follows. So, if you’re waiting too long on hold for a money transfer company to answer, it’s time to switch to one that puts you and your family first.

At Xoom, we pride ourselves in answering all calls fast and in English, Spanish or Tagalog, 24/7/365.