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El nuevo Centro de ayuda de Xoom ahora en español y chino y con función de búsqueda

Xoom anunció hoy el lanzamiento del Centro de ayuda en español y en chino. De esta manera, la página del Centro de ayuda ahora está disponible en inglés, español y chino, para que puedas encontrar respuestas a tus preguntas y hacer que enviar dinero sea aún más fácil.


El Centro de ayuda ofrece soluciones para nuestras diez preguntas más comunes y te permite Enviar un correo electrónico a Atención al Cliente en un solo clic, en el caso de que necesites ayuda adicional. Los nuevos Centros de ayuda en español y en chino son los primeros de muchos más centros que estarán disponibles en otros idiomas. Dirígete a los Centros de ayuda en los idiomas disponibles hoy para responder tus preguntas sobre cómo enviar dinero.

63 Comments
  1. Juan Carlos
    Jul 30 2010

    >El Centro de ayuda no informa de algo tan básico como los trámites a seguir antes de poder enviar dinero.

    Envío de documentación, verificación de dirección de correo electrónico.

    Ni tampoco informa de que no es posible cancelar una cuenta, sólo la bloquean permanentemente.
    De modo que nuestros datos personales quedan almacenados permanentemente (para siempre) en su base de datos.

    Así que mejor pensarselo 2 veces antes de registrarse.

  2. Xoom Customer Service
    Aug 4 2010

    >Hola Juan,

    Lamento que hayas experimentado ciertos inconvenientes enviando dinero a travez de Xoom. Dependiendo del pais al cual estas enviando, pueden haber ciertas reglas o regulaciones en ese pais que requieran al Remitente(quien envia) presentar informacion adicional para la primera transaccion, usualmente. Esto es normal para Colombia por ejemplo. Nosotros sí tenemos esta informacion disponible como parte de nuestra pagina de ayuda, no obstante lamento si no fue facil para usted encontrarla. Por igual lamento escuchar que has elegido descontinuar el uso de Xoom en estos momentos. Aunque por ley no podemos eliminar tu informacion permanentemente, por favor sepa que su informacion esta segura. Si desea reactivar su cuenta en cualquier momento por favor dejenos saber. Le agredecemos y le deseamos lo mejor en lo adelante.

    Gracias
    Matthew N
    Xoom Servicio Al Cliente

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